ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

MSP® Foundation demonstrates this individual understands the fundamental skills of programme management. They have an awareness of the key principles and activities required to interact effectively with programme management functions and teams to help to create organisational value in a VUCA environment. They have a fundamental knowledge of the key principles that enable effective management and delivery of a programme or change initiative.

MSP® Practitioner demonstrates this individual has a practical knowledge and awareness of how to plan, manage and deliver a programme to create organisational value in a VUCA environment. MSP® Practitioner enables the skills to align projects and programmes to organisational strategy and priorities. They have the knowledge to ensure a focus on the delivery of great outcomes and benefits, in project, programme and broader transformation initiatives