ITIL® 4 Managing Professional demonstrates the individual has the practical and technical knowledge on how to work within and how to run successful IT and digitally-enabled services, teams and workflows. They have the deeper knowledge and skills for addressing evolving organisational challenges and maximising the opportunities of digital transformation initiatives, the modern service economy and VUCA environments.

The ‘AI in ITSM’ digital badge confirms that the holder understands emerging trends in AI development and its application in service management. It includes the technical, ethical, legal, and operational aspects of AI adoption across various industries and roles, as implemented by managed service providers, enterprises, governments, academia, and other types of organizations. The knowledge and skills are based on insights from internationally recognized experts and ITIL architects.

The ITIL Practitioner: Information Security Management certification shows that the individual understands the key concepts, principles, challenges and value of the Information Security Management Practice. The individual can demonstrate at both strategic and operational levels how to protect the information needed by an organisation to conduct its business.

The ‘Ensuring Practices Success’ digital badge confirms that the holder understands how to effectively use the ITIL 4 Practice Guides, supported by the updated Reader’s Manual. It demonstrates the badge holder’s ability to self-assess service management capabilities, apply the ITIL competency model to assign roles, and evaluate the effectiveness of ITIL management practices. The knowledge is based on guidance from the official ITIL Practice Guides and expert insights from ITIL authors and contributors.