ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

The ITIL Specialist: IT Asset Management certification shows that that the individual understands the key concepts, principles, challenges and value of ITAM and use these to foster effective management of costs and risks, monitoring and ensuring compliance, and good governance of IT assets. The individual can demonstrate effective decision-making skills which encompass all aspects of the IT asset lifecycle including the ability to recognise and evaluate the sustainability aspects of IT assets.