The ‘AI in ITSM’ digital badge confirms that the holder understands emerging trends in AI development and its application in service management. It includes the technical, ethical, legal, and operational aspects of AI adoption across various industries and roles, as implemented by managed service providers, enterprises, governments, academia, and other types of organizations. The knowledge and skills are based on insights from internationally recognized experts and ITIL architects.

The ‘PRINCE2 Agile Templates’ digital badge confirms that the holder understands how to apply structured, ready-made project management templates to enhance clarity, efficiency, and alignment in Agile-enabled projects. It validates knowledge of how these templates reduce administrative effort, improve communication across teams, and provide a consistent starting point that supports both governance and flexibility. The skills reflected in this badge are based on updated PRINCE2 and PRINCE2 Agile guidance, ensuring practitioners can deliver value effectively in today’s fast-paced, hybrid project environments.

The ‘AI Unlocked” digital badge validates a professional’s understanding of AI fundamentals, technologies, and their practical applications across industries. The learning course covers essential concepts such as Machine Learning, Natural Language Processing, and Generative AI, complemented by hands-on projects in text and image generation. Learners will also gain insights into AI project management, integration strategies, data privacy, and ethical considerations. By completing the course, participants will be equipped to apply AI solutions in real-world scenarios, boost productivity, and lead AI initiatives responsibly.