ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

The ITIL AI Governance Unlocked digital badge confirms that the holder has developed a strong understanding of how to design, assess, and apply effective governance practices for AI-enabled systems. It covers the core principles of AI governance, including risk management, ethical safeguards, data governance, transparency, and regulatory alignment, as well as how to integrate AI oversight within existing IT service management (ITSM) structures. The knowledge and skills are based on insights from ITIL guidance, AI governance frameworks, and leading industry practitioners.

The ITIL® Strategy (Version 5) digital badge confirms that the holder can develop, implement, and adjust strategy in volatile, uncertain, complex and ambiguous (VUCA) environments. It validates application of the ITIL Strategy Management Model across the strategy development (observe, orient, decide, plan) and implementation (plan, execute, synthesize, reflect) cycles to support alignment between business intent, digital products and services, governance and operating models. It demonstrates the skills to make balanced, sustainable, and responsible strategic decisions.