ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

The ITIL AI Governance (Version 5) digital badge validates practical skills in applying ITIL guidance to responsible AI governance at scale. Holders of the badge can assess AI use cases, profile AI capabilities, opportunities and risks, determine governance requirements, design proportionate controls, define oversight and escalation, address shadow AI and third-party risks, monitor governance effectiveness, and continually improve AI governance as technology, regulation, suppliers, and stakeholder expectations evolve.