ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

The ITIL Specialist: Plan, Implement and Control certification demonstrates that the individual understands the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice, and ITIL 4 IT Asset Management Practice. The individual demonstrates understanding and application of the concepts covered in the

ITIL 4 ® Specialist Create, Deliver and Support demonstrates this individual has an understanding and skills on how to plan, build and integrate different value streams and activities to create, deliver and support IT and digitally-enabled products and services, and relevant practices, methods and tools. They demonstrate sufficient understanding and application of ITIL 4 practices to the creation, delivery and support across support services, the service value systems and value streams.

ITIL® 4 Practice Manager demonstrates the individual has the practical and technical knowledge on how to work within, operate and implement successful IT and digital-enabled services, teams and workflows. They are experts in their specific practice areas and also skilled in establishing good cross-practice collaboration and effective service value streams. They have the deeper knowledge and skills for addressing evolving organizational challenges and maximizing the opportunities.

The ITIL Foundation (Version 5) digital badge confirms that the holder understands the key concepts and structures of digital product and service management, including the ITIL Value System, ITIL Guiding Principles, and ITIL Product and Service Lifecycle. It validates knowledge of how value is co-created through effective product and service management and how the ITIL Four Dimensions work holistically. Learners demonstrate the ability to apply ITIL guidance to identify value streams, use continual improvement, and support effective management of products and services.

The ITIL® Product (Version 5) digital badge confirms that the holder understands how product teams co-create, operate and evolve digital products using the ITIL Product and Service Lifecycle. It demonstrates knowledge of the structures, activities and practices needed to coordinate work from discover through to support, integrating product thinking with service management, ensuring that products deliver meaningful value. The skills reflected in this badge demonstrate an ability to apply ITIL guidance to maintain product integrity, enable flow and support outcomes.

The ITIL® Service (Version 5) digital badge confirms that the holder can achieve excellence in digital service management, orchestrating people, processes, and technology to ensure resilient, responsive, and customer‑centered services. It validates the ability to apply the eight lifecycle activities - discover, design, acquire, build, transition, operate, deliver, support – to coordinate and sustain effective service delivery. The skills reflected in this badge demonstrate effective service operations, aligned service delivery, and continual improvement.

The ITIL® Experience (Version 5) digital badge confirms that the holder can create products and services that feel as good as they function, integrating human responses - feelings, thoughts, bodily states - into digital management. It validates knowledge of human centric design and customer, user and employee experiences across the customer journey to create value for all stakeholders. The skills reflected in this badge demonstrate an ability to align operational processes with emotional, cognitive and social experiences and to embed user-centric thinking across initiatives.

The ITIL® Practice Manager digital badge demonstrates the individual has the practical and technical knowledge to implement and operate successful digital products and services, and to work effectively within teams and across workflows. They are experts in their specific practice areas and also skilled in establishing good cross-practice collaboration and effective value streams. They have the deeper knowledge and skills for addressing evolving organizational challenges and maximizing the opportunities.

The ITIL® Managing Professional digital badge confirms the ability to co-create, operate, and evolve digital products and services, and to design experiences that feel as good as they function. It validates the application of ITIL guidance to coordinate and sustain effective service delivery, embed user centric thinking and ensure that products deliver meaningful value. The individual can sustain resilient operations, enable effective change, and continually improve digital products and services to achieve consistent outcomes in evolving environments.

The ITIL® Transformation (Version 5) digital badge confirms that the holder can provide practical, scalable guidance for embedding, sustaining and optimizing change across products and services. It validates understanding of transformation complexity and organizational context, application of the ITIL Transformation Model and use of patterns, tools and governance to enable sustainable change. The skills reflected demonstrate the ability to align people, processes, and technology, ensuring transformations deliver measurable value and build enterprise resilience.

The ITIL® Strategic Leader digital badge demonstrates an understanding of how IT influences and directs business strategy. It validates the ability to apply ITIL beyond IT operations to ensure that digital products and services deliver measurable value, and that there is strategic alignment between technology and business. The individual can navigate digital, organizational, and AI driven change, and lead and sustain a culture of continual transformation.

The ITIL® Strategy (Version 5) digital badge confirms that the holder can develop, implement, and adjust strategy in volatile, uncertain, complex and ambiguous (VUCA) environments. It validates application of the ITIL Strategy Management Model across the strategy development (observe, orient, decide, plan) and implementation (plan, execute, synthesize, reflect) cycles to support alignment between business intent, digital products and services, governance and operating models. It demonstrates the skills to make balanced, sustainable, and responsible strategic decisions.

By combining achievements of the ITIL® Practice Manager, ITIL® Managing Professional, and ITIL® Strategic Leader designations, the ITIL® Master demonstrates the individual’s ability to apply the principles, concepts, methods, and techniques from ITIL in the workplace at both the strategic, tactical and operational levels. They can demonstrate their understanding of the business requirements, how to plan and navigate the journey to success, and the practical methods and tools to achieve that.