PRINCE2 Agile® Practitioner digital badge demonstrates the ability to practically apply and tailor the leading global Agile project management method. It shows the practical skills to incorporate Agile behaviours and techniques into PRINCE2® projects to manage projects in a way that combines responsiveness and flexibility with quality and stability. It enables this individual to deliver value faster from their projects, respond to change better and collaborate more effectively.

The Agile Unlocked in the AI Era digital badge proves that the holder understands Agile as a mindset and modern way of working. It validates the ability to apply core frameworks like Scrum and Kanban, navigate hybrid and scaled models through PRINCE2 Agile, and understand the integration of Agile, DevOps, and ITIL 4. The badge also demonstrates skill in translating Agile principles into real-world value, using metrics effectively, and fostering high-performing teams — especially in AI-driven, fast-evolving environments.

The ‘AI in ITSM’ digital badge confirms that the holder understands emerging trends in AI development and its application in service management. It includes the technical, ethical, legal, and operational aspects of AI adoption across various industries and roles, as implemented by managed service providers, enterprises, governments, academia, and other types of organizations. The knowledge and skills are based on insights from internationally recognized experts and ITIL architects.

The ‘Exploring ITIL 4 Practices’ digital badge confirms that the holder has developed a comprehensive understanding of how ITIL practices can effectively enhance collaboration, assure service excellence, and drive continuous improvement in service management processes. The course provided valuable insights into effective planning, implementation, and control within ITIL practices, with a focus on Change Enablement and Release Management. It also offered an overview of key ITIL practices, including Incident and Problem Management, and featured advanced strategies for effective IT service management through real-world applications and collaborative discussions.

The Managing Value Streams & Customer Experiences digital badge confirms that the holder has developed a strong understanding of how to define, map, and manage value streams to improve business outcomes and customer experiences. It covers the principles of value stream management (VSM), including value stream mapping, flow optimization, and value realization, as well as how to integrate these practices across IT service management (ITSM), Agile, DevOps, and PRINCE2 environments. The knowledge and skills are based on insights from internationally recognized experts and leading practitioners.

The ‘Ensuring Practices Success’ digital badge confirms that the holder understands how to effectively use the ITIL 4 Practice Guides, supported by the updated Reader’s Manual. It demonstrates the badge holder’s ability to self-assess service management capabilities, apply the ITIL competency model to assign roles, and evaluate the effectiveness of ITIL management practices. The knowledge is based on guidance from the official ITIL Practice Guides and expert insights from ITIL authors and contributors.

The Mastering Project Priorities digital badge validates the holder’s ability to align project goals with effective communication, clear objectives, and controlled scope. It demonstrates proficiency in managing project complexities, preventing scope creep, and maintaining team focus throughout the project lifecycle.