ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

ITIL 4 ® Specialist Create, Deliver and Support demonstrates this individual has an understanding and skills on how to plan, build and integrate different value streams and activities to create, deliver and support IT and digitally-enabled products and services, and relevant practices, methods and tools. They demonstrate sufficient understanding and application of ITIL 4 practices to the creation, delivery and support across support services, the service value systems and value streams.

Project managers are increasingly being asked to use AI to improve project delivery, yet many struggle to apply it effectively without compromising governance, control, or professional judgement. The series guides practitioners through the full journey, from generating structured first drafts of management products, to improving decision-making, strengthening stakeholder communication, and supporting ongoing project monitoring and control. Throughout the programme, AI is positioned as a practical support tool that enhances project manager effectiveness rather than replacing professional judgement or responsibility.