ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

The Mastering Project Priorities digital badge validates the holder’s ability to align project goals with effective communication, clear objectives, and controlled scope. It demonstrates proficiency in managing project complexities, preventing scope creep, and maintaining team focus throughout the project lifecycle.

The Mastering Project Delivery digital badge validates a professional's understanding of the skills necessary for prioritizing stakeholder and customer expectations, managing project risks for smoother execution, and setting realistic deadlines to maintain project timelines. Course participants will also learn strategies for addressing skills gaps and fostering accountability within the team, ensuring a cohesive, high-performing environment that aligns with project goals and stakeholder needs.