PeopleCert Technology Solution Offering
Assessment, certification, delivery, and credentialing technology for global qualification programmes

PeopleCert has developed and operated a proprietary technology ecosystem supporting the full lifecycle of assessment and certification programmes. Built over more than two decades of international assessment operations, the PeopleCert technology stack enables organizations to design, manage, deliver, mark, certify, and support exams at scale across multiple geographies, channels, and candidate populations.

PeopleCert’s public positioning is embedded in assessment and certification of professional and language skills, working with multinational organizations and government bodies to develop and deliver market-leading exams worldwide. Its service model covers exam design and development, qualifications management platforms, secure global test delivery, and post-exam services.

The technology environment has supported large-scale certification programmes across global professional qualifications and language assessment. PeopleCert’s portfolio includes ITIL, PRINCE2, City & Guilds, LANGUAGECERT, and DevOps Institute, reaching more than 200 countries through partners and digital channels. PeopleCert also completed the acquisition of AXELOS in 2021, strengthening its position in project management, IT service management, and best-practice qualifications, including ITIL and PRINCE2 and more recently City & Guilds aiming to utilize the same technology stack to provide value to candidates.

What the solution supports
The PeopleCert technology solution offering may include components across the assessment lifecycle:
Exam development and item management
Support for the creation, review, versioning, and governance of exam content, including question-bank management, exam forms, qualification rules, and controlled release processes.
Candidate registration, scheduling, and exam administration
Digital workflows for candidate registration, voucher redemption, exam scheduling, eligibility control, candidate communications, and administration through direct, partner, or institutional channels.
Secure exam delivery
PeopleCert supports multiple exam delivery channels, including online delivery, test-centre delivery, training-organisation delivery, and direct online distribution. Public PeopleCert materials refer to a global network of 10,000+ Pearson VUE test centres, leading training organizations, and a direct online exam distribution channel.
Online proctoring and exam integrity
PeopleCert Online Proctoring enables organizations to offer remotely proctored exams, with live proctoring, 24/7/365 availability, anti-fraud features, and data/reporting capabilities. PeopleCert also publicly describes its online proctoring and digital exam formats as part of its innovative exam delivery model.
Marking, results, certification, and post-exam services
The technology environment supports marking workflows, result management, certificate issuance, e-certificates and hard-copy certificate delivery, digital badge/certification management, post-exam support, and candidate account services.
Commercial, marketing, partner, and support operations
The solution can support the commercial lifecycle around certification programmes, including partner enablement, customer support, reporting, candidate communications, service operations, and programme growth activities.
Proven use cases and programme experience
PeopleCert’s technology and operational infrastructure has supported a broad portfolio of certification programmes, including professional best-practice qualifications such as ITIL and PRINCE2, language testing through LanguageCert, digital-skills certification such as ECDL, and public-sector or regulated-use cases. For example, PeopleCert publicly lists LanguageCert International ESOL for TfL, a B1 CEFR Speaking & Listening exam used by individuals applying to Transport for London to become licensed London private-hire drivers or meet TfL English-language requirements.
The offering is designed for organizations that need reliable, secure, scalable, and internationally deployable assessment infrastructure. It may be relevant for awarding bodies, government agencies, professional associations, education and training organizations, licensing bodies, large employers, and qualification owners seeking a proven assessment platform and operating model.
Offering models
PeopleCert can make selected technology capabilities available through commercial partnerships, subject to business review, compliance assessment, security review, and commercial agreement.

Two broad engagement routes may be considered:
Overall PeopleCert Technology Solution Offering
A broader partnership model under which PeopleCert supports the design, operation, delivery, certification, and scaling of an assessment or certification programme using PeopleCert technology, operational expertise, and service infrastructure.
COTS / Configurable Software Solution
A commercial off-the-shelf or configurable software-system model, where selected components of the PeopleCert technology environment may be made available to approved organizations, subject to fit, integration requirements, information-security review, regulatory requirements, service scope, and commercial terms.

Organizations may express interest in either route, or in both, depending on whether they are seeking a fully supported assessment-delivery partnership, a software-enabled solution, or a hybrid model.

Supportive documents 


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