Updated assets for all our ITIL 4 Practice Manager Certifications are now available!
Which materials have been updated?
Official Training Materials v1.2 | Official Book | Sample papers | Syllabi | Diagrams
These updates are accompanied by full release notes to help you understand the minor updates we have made. The release notes can be found in the Trainer Kit section, on Canvas.
Key assets for the following certifications are now available in Chinese, French, German, Italian, Japanese, Polish, Portuguese (Brazil) and Spanish:
ITIL 4 Specialist: Monitor, Support and Fulfil
ITIL 4 Practitioner: Incident Management
ITIL 4 Practitioner: Service Desk
ITIL 4 Practitioner: Problem Management
ITIL 4 Practitioner: Service Request Management
ITIL 4 Practitioner: Monitoring and Event Management
Which assets have been translated?
The Diagram Pack*, Exam, Practice Guide*, Glossary*, Sample Papers (incl. their Answers and Rationales) *, Syllabus* and Trainer slide deck* assets.
*Can be accessed through Canvas
Our Official eLearning option is now available for all ITIL 4 Practice Manager certifications!
Diversify your list of services and boost sales by offering your learners the opportunity to achieve the Practice Manager designation entirely online with our flexible eLearning option! Our interactive solution enables them to study at their own pace from their own space, while enjoying an engaging and rewarding learning experience.
We’ve recently released our 19 newly updated ITIL 4 Practice Guides, in addition to the guides that were updated last year.
Delve into our brand-new webinar series, ‘ITIL 4 Practice Guides Masterclasses’ presented by ITIL architects Roman Zhuravlev and Adam Griffith, to uncover effective strategies for leveraging the 34 updated guides to boost your service management system.
