ITIL 4 Practice Guides Masterclass Series |

Why it's a must-watch

Streamlined processes

The guides provide best practices to design, implement, and maintain efficient IT service management processes, ensuring that daily operations are smooth and aligned with business objectives.

Continuous improvement

The guides emphasise the importance of continual service improvement, providing tools and techniques to identify areas for enhancement, which leads to the ongoing optimisation of daily operations.

Enhanced decision making

By offering clear frameworks and guidelines, ITIL 4 aids in informed decision-making, reducing risks and improving the effectiveness of IT investments.

Improved collaboration

With defined roles, responsibilities, and processes, ITIL 4 promotes better collaboration among IT teams and with other business units, ensuring that IT services are more aligned with business needs and priorities.

ITIL 4 Practice Guides
Masterclasses Programme

Updating the ITIL 4 Practice Guides: Enhancements and Practical Applications Mastering the ITIL 4 Practice Guides: Introducing the Updated Reader's Manual Integrating ITIL 4 Practices into Your Management System for Enhanced Value

Updating the ITIL 4 Practice Guides: Enhancements and Practical Applications

Last year, we updated 15 ITIL practice guides, and our ITIL development team has continued this momentum by revising the remaining 19 guides. ITIL architects Roman Zhuravlev and Adam Griffith will unveil significant updates to the guides, including a new format, additional sections, and practical recommendations.

19 September / 3 pm UK time

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Plus members only

Mastering the ITIL 4 Practice Guides: Introducing the Updated Reader's Manual

Roman Zhuravlev and Adam Griffith will walk you through the key updates made to the Reader’s Manual in 2023-24 and provide expert tips on effectively using the ITIL practice guides to enhance your service management capabilities.

26 September / 3 pm UK time

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Plus members only

Integrating ITIL 4 Practices into Your Management System for Enhanced Value

Our ITIL architects have developed a straightforward and practical model to help you pinpoint crucial management practices, effectively integrate them into a cohesive management system, and ensure that this system delivers value to your organization and customers.

1 October / 3 pm UK time

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Plus members only

Who are the speakers

Roman Zhuravlev

Adam Griffith

Has been working in ITSM since 2002 as a practitioner, consultant, trainer and author. After joining Axelos in 2016, Roman works on the continual development of ITIL. He is an ITIL 4 architect, co-author, and reviewer.

Adam Griffith is an IT best practice consultant and member of the ITIL portfolio development team at Axelos. Before 2021, he worked as a technical instructor for a global training organisation, specialising in the ITIL framework and helping professionals to embrace best practice. He used practical experience from his previous role as a CIO to emphasise the importance of good service management and was the top technical trainer in the US for all six of the years that he worked there. Adam is a Master trainer for ITIL 4, a keen proponent of the ITIL guiding principles in all aspects of life, and a frequent contributor to digital publications on the Axelos site.