The ITIL v3 Intermediate level is structured on 9 different modules, developed to assist professionals and organisations to improve IT services, become more efficient and effective and deliver a better service. Each module is focusing on a different aspect of IT Service Management and professionals can choose to take as few or as many certifications from the ITIL Intermediate level as they need to serve their role’s needs. There are 2 streams comprising the Intermediate level:
- ITIL Service Lifecycle Stream, with modules that will give you the managerial skills to propel your team to success
- ITIL Service Capability Stream, with modules that will teach you the specialist or technical skills to help you tackle specific problems
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