ITIL 4 ® Strategist Direct, Plan and Improve proves that the individual has the understanding and know-how in aligning their team’s objectives to the organisational strategy. They can drive organisational change and embed a culture of continual improvement creating a learning and improving IT organisation with a strong and effective strategic direction. They can also apply improvements with planning work, decision-making, innovating and improving products with the necessary agility.

ITIL 4 ® Specialist Create, Deliver and Support demonstrates this individual has an understanding and skills on how to plan, build and integrate different value streams and activities to create, deliver and support IT and digitally-enabled products and services, and relevant practices, methods and tools. They demonstrate sufficient understanding and application of ITIL 4 practices to the creation, delivery and support across support services, the service value systems and value streams.

ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

ITIL 4® Specialist High Velocity IT demonstrates this individual has understanding and practical skills of the ways in which digital organisation and digital operating models function. They have sufficient understanding and application of ITIL 4 to high-velocity IT and digital transformation environments.