ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

The ‘AI in ITSM’ digital badge confirms that the holder understands the recent trends in AI development and its application in service management. It includes the technical, ethical, legal, and operational aspects of AI adoption across various industries and roles, as implemented by managed service providers, enterprises, governments, academia, and other types of organizations. The knowledge and skills are based on insights from internationally recognized experts and ITIL architects

PPM goes Agile’ demonstrates that the individual understands common blockers as well as the necessary factors for successful agile transformations. It includes operational, psychological and social aspects of agile adoption across industries and roles, as applied by agile leaders, coaches, organizational change managers and project managers in various types of organizations. The knowledge and skills are based on the insights from internationally recognized report findings, experts and the global agile coaching community.

The ITIL Practitioner: Relationship Management certification shows that that the individual understands the key concepts, principles, challenges and value of the Relationship Management Practice. The individual can demonstrate at both strategic and operational levels how to establish and nurture the links between the organization and its stakeholders, including the identification, analysis, monitoring, and continual improvement of relationships with and between stakeholders.

The ITIL Practitioner: Continual Improvement certification shows that that the individual understands the key concepts, principles, challenges and value of the Continual Improvement Practice. The individual can demonstrate at both strategic and operational levels how to align the organization’s practices and services with changing business needs through the ongoing improvement of products, services, practices, or any element involved in the management of products and services.

The ITIL Practitioner: Relationship Management certification shows that that the individual understands the key concepts, principles, challenges and value of the Relationship Management Practice. The individual can demonstrate at both strategic and operational levels how to establish and nurture the links between the organization and its stakeholders, including the identification, analysis, monitoring, and continual improvement of relationships with and between stakeholders.

The ITIL Practitioner: Continual Improvement certification shows that that the individual understands the key concepts, principles, challenges and value of the Continual Improvement Practice. The individual can demonstrate at both strategic and operational levels how to align the organization’s practices and services with changing business needs through the ongoing improvement of products, services, practices, or any element involved in the management of products and services.

The ‘ITIL 4 Practice Guides’ digital badge validates a professional’s understanding of the techniques to unleash the content of the updated ITIL 4 Practice Guides and drive measurable organizational value. This incorporates proven approaches to aligning, implementing, integrating, and evolving beneficial service management practices and activities. All the knowledge and skills gained are based on the most current thought leadership, research, and findings from internationally recognized practitioners, consultants, and ITIL architects.

The ITIL Practitioner: Supplier Management certification shows that the individual understands the key concepts, principles, challenges and value of the Supplier Management Practice. The individual can demonstrate at both strategic and operational levels how to ensure that the organization’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services.

The ITIL Practitioner: Service Level Management certification shows that that the individual understands the key concepts, principles, challenges and value of the Service Level Management Practice. The individual can demonstrate at both strategic and operational levels how to set clear, business-based targets for service utility, warranty, and experience; and to ensure that service delivery and use is properly assessed, monitored, and managed against these targets.

The ITIL Practitioner: Information Security Management certification shows that the individual understands the key concepts, principles, challenges and value of the Information Security Management Practice. The individual can demonstrate at both strategic and operational levels how to protect the information needed by an organisation to conduct its business.

The Mastering Project Priorities digital badge validates a professional's understanding of the techniques and skills required to set and communicate clear objectives effectively. It also emphasizes the importance of defining and delivering the correct project scope. Participants will gain insight into how to address challenges related to poorly defined scope, unclear objectives, and ineffective communication.

The Mastering Project Delivery digital badge validates a professional's understanding of the skills necessary for prioritizing stakeholder and customer expectations, managing project risks for smoother execution, and setting realistic deadlines to maintain project timelines. Participants will also learn strategies for addressing skills gaps and fostering accountability within the team, ensuring a cohesive, high-performing environment that aligns with project goals and stakeholder needs.

The ‘AI Unlocked” digital badge validates a professional’s understanding of AI fundamentals, technologies, and their practical applications across industries. The learning course covers essential concepts such as Machine Learning, Natural Language Processing, and Generative AI, complemented by hands-on projects in text and image generation. Learners will also gain insights into AI project management, integration strategies, data privacy, and ethical considerations. By completing the course, participants will be equipped to apply AI solutions in real-world scenarios, boost productivity, and lead AI initiatives responsibly.