Merchants is a leading business process outsourcing (BPO) solutions provider, specialising in customer experience and interactions. Our vision is to be the first truly digital outsourcer with global capability and our success is built on our people. We design, build and operate award winning contact centres. We’re proud that we’ve helped change the lives of thousands of people through job creation and sustainable career growth. We recruit people with a passion for great service and a drive to succeed. We have been creating and managing contact centre operations around the world to blue-chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best-practice standards in the contact centre industry. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.