IT Architect 

The architect title is used extensively in the IT industry, with jobs varying significantly in scope and responsibilities. Collectively the Architect team is responsible for developing, maintaining and governing the ICT solutions across the organization, and for making sure they meet the current and emerging needs of the business. They do this in consultation with key stakeholders in the organization.

Architects typically specialize in a particular technology (e.g. networks), using their technical expertise to analyze the organization’s current systems and develop recommendations that reduce costs or increase productivity, or they might be deployed on projects to design solutions to specific problems. Essentially they are change agents who are skilled in evaluating new technologies and leading the move towards it. 

Most IT Architects are accomplished developers and depending on their level of responsibility or seniority, they may design and program system changes personally, or they may provide technical leadership to the development team. 

Typical Tasks

  • Assess business and technical needs
  • Conduct research and provide advice regarding selection and implementation of IT products
  • Lead design of architecture for, and integration of, new and upgraded ICT solutions
  • Provide technical leadership to designers and developers.

Potential Next Steps

IT Project Manager, IT Programme Manager, Chief Technology Officer, Business Analyst (PPM Pathway). 

How to get there 

AXELOS professional certifications are recognized worldwide by employers as an indicator of your skills and commitment as an ITSM professional.

The following certifications are aimed at practicing IT Architect and will support your development into more senior ITSM roles:

Service Design / Service Offerings and Agreements / Planning, Protection and Optimization

  • Maintain an accurate service catalogue
  • Improve service provider focus on customer outcomes
  • Develop specific and measurable targets for IT services
  • Monitor and improve customer satisfaction with the quality of service delivered
  • Manage customer and IT expectations for services delivered
  • Negotiate and agree service level requirements and targets
  • Understand current and future needs of the business for availability
  • Ensure that service performance achievements meet all of their agreed targets
  • Monitor and understand the patterns of business activity
  • Reduce risks to IT services to agreed acceptable levels.

Learn More About Service Design

Learn More About Service Offerings and Agreements 

Learn More About Planning, Protection and Optimization

ITIL Practitioner

  • Apply the nine ITSM guiding principles in a real world context
  • Apply the Continual Service Improvement (CSI) approach as a way to structure improvement initiatives
  • Enhance continual service improvement activity through:
    • Organisational Change Management
    • Improved communication
    • Better use of Measurement and Metrics

Learn More About ITIL Practitioner

RESILIA™ Foundation

  • Introduction to cyber resilience
  • How decisions impact good/bad cyber resilience.