Release Manager

IT professionals in this area specialize in planning and managing the release of new or changed software and hardware into test and live environments. 

While some releases are self-contained, many need items from other products in order to work effectively. Producing a new payroll system for example might involve updating software modules and changes to the operating procedures.

The Release Manager brings together the multiple project deliverables that are required for the release and ensures that they work as an integrated package.

Release Managers own and plan the full release lifecycle. They will be involved as early as the requirements stage to define the release plan and ensure there is lead time for all the co-dependent pieces to be developed together, tested and operate effectively prior to release. They’ll then work collaboratively to monitor progress, communicate and coordinate release activities.

Typical Tasks

  • Schedule and communicate release details and schedules to the business after ensuring absence of conflicts
  • Manage the process and tools used for software build
  • Implement new versions in the live environment
  • Record details of the configuration in the configuration management database (CMDB)
  • Carry out back-out plans to remove the new version if necessary.

Potential Next Steps 

IT Project Manager, IT Change Manager, IT Configuration Manager.

How to get there

AXELOS professional certifications are recognized worldwide by employers as an indicator of your skills and commitment as an ITSM professional.

The following certifications are aimed at practising Release Managers and will support your development into more senior ITSM roles:

Service Design / Service Offerings and Agreements / Planning, Protection and Optimization

  • Maintain an accurate service catalogue
  • Improve service provider focus on customer outcomes
  • Develop specific and measurable targets for IT services
  • Monitor and improve customer satisfaction with the quality of service delivered
  • Manage customer and IT expectations for services delivered
  • Negotiate and agree service level requirements and targets
  • Understand current and future needs of the business for availability
  • Ensure that service performance achievements meet all of their agreed targets
  • Monitor and understand the patterns of business activity
  • Reduce risks to IT services to agreed acceptable levels.

Learn More About Service Design

Learn More About Service Offerings and Agreements 

Learn More About Planning, Protection and Optimization

Continual Service Improvement

  • Identify opportunities for improving services, processes and tools
  • Reduce the cost of providing services
  • Ensure that IT services enable the required business outcomes
  • Identify what needs to be measured, analyzed and reported for improvement.

Learn About More Continual Service Improvement

ITIL Practitioner

  • Apply the nine ITSM guiding principles in a real world context
  • Apply the Continual Service Improvement (CSI) approach as a way to structure improvement initiatives
  • Enhance continual service improvement activity through:
    • Organisational Change Management
    • Improved communication
    • Better use of Measurement and Metrics

Learn More About ITIL Practitioner

RESILIA™ Foundation

  • Introduction to cyber resilience.
  • How decisions impact good/bad cyber resilience.

Learn More About RESILIA™ Foundation