Senior Project Manager

Quality Analysts use their skills for gathering, analyzing and presenting data to improve the quality of products and services for business users. Although the specifics of the role will differ depending on the industry and organization, the main duties are likely to be similar. 

Quality Analysts focus on planning and conducting audits against important measures of product and service quality. This might for example, include surveying a sample of transactions for users of the IT service desk to assess whether their issues were resolved, or reviewing a service specification to see if it meets quality standards. Correcting quality issues at an early stage reduces the organization's costs.

Quality Analysts play a key role in establishing what their organization’s quality standards should be, often using their experience and knowledge of industry standards as a benchmark.

Analyzing and reporting results in a key area of work. Quality Analysts are skilled in gathering data and using quality tools like root cause analysis to find the source of defects and to make recommendations for improving processes.

Typical Tasks

  • Work with operational staff to establish and document operating procedures and standards
  • Perform quality audits both in house and externally with suppliers
  • Record, analyze and distribute statistical information
  • Analyze and investigate adverse quality trends or conditions and initiate corrective action.

Potential Next Step

Business Analyst, Project Manager, Project Planner, PMO Analyst.

How to get there

AXELOS professional certifications are recognized worldwide by employers as an indicator of your skills and commitment as a project and programme professional.

The following certifications are designed for those involved in the design, development and delivery of projects and programmes, and will support your development as a Quality Analyst.

PRINCE2® Foundation

  • The characteristics and context of a project and the benefits of adopting PRINCE2
  • The purpose of the PRINCE2 roles, management products and themes
  • The PRINCE2 principles
  • The purpose, objectives and context of the PRINCE2 processes.

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PRINCE2® Practitioner

  • Understand the relationships between the roles, management products, principles, themes, techniques and processes
  • Be able to apply the principles, themes and processes to a project
  • Be able to create and assess management products.

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PRINCE2 Agile®

  • How to tailor PRINCE2 to work in the best way possible in an agile context
  • How to blend and weave the principles, processes and themes of PRINCE2 with common ways of working in an agile way
  • How to configure PRINCE2 and incorporate the agile frameworks, behaviours, concepts and techniques to increase the chances of successful project delivery.

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Managing Successful Programmes (MSP) Foundation

  • Distinguish between projects and programmes
  • Explain the benefits of applying the MSP guidance to a programme of transformational change
  • Explain the purpose and areas of focus of the defined roles
  • Explain the purpose of the seven MSP principles, the nine governance themes and the six transformational flow processes
  • Explain the purpose of MSP programme information (documents).

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Managing Successful Programmes (MSP) Practitioner

  • Identify additional value as a result of managing the described change as an MSP programme
  • Apply the MSP principles, the governance themes and the transformational flow processes and their activities
  • Explain the relationship between the MSP principles, governance themes, the transformational flow, programme information (documents) and the MSP defined programme management roles
  • Produce and evaluate examples of MSP programme information (documents).

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P3O Foundation

  • High level P3O model and its component offices
  • Differences between Portfolio, Programme and Project Management
  • Key functions and services of a P3O
  • Reasons for establishing a P3O model
  • Differences between types of P3O model and the factors that influence selection of the most appropriate model
  • Processes to implement or re-energize a P3O
  • Tools and techniques used by a P3O
  • Purpose and major responsibilities of the defined roles.

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Management of Risk (M_o_R) Foundation

  • Know the facts, terms, concepts and relationships between the four elements of the M_o_R framework (principles, approach, processes and embedding and reviewing)
  • Understand how the M_o_R principles, approach, and processes are used
  • Be able to identify the M_o_R framework documents and understand their uses and differences.

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Management of Risk (M_o_R) Practitioner

  • Understand the relationships between the four elements of the M_o_R framework
  • Be able to apply the principles, approach, processes and techniques of M_o_R within an organizational environment
  • Be able to create and assess any of the M_o_R framework documents.

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