Certified Agile Service Manager

Boost customer value and business performance by adopting DevOps and agile practices. Drive revenue and profit growth in a fast-paced and disruptive business environment.

At a glance

What will you learn?

What does it mean to “be Agile?”

Understand Agile principles, IT Service Management, and the core values and principles of the Agile Manifesto in a business context.

Agile manifesto core values

Learn the importance of cross-functional teams that foster trust, collaboration, and efficiency in achieving organisational goals.

Adapting Agile thinking

Apply Agile thinking to IT delivery processes, allowing your team to focus on customer needs and realise solutions faster.

Agile concepts and practices

Explore how DevOps, ITIL, SRE, Lean, and Scrum frameworks support Agile Service Management and drive business value.

Scrum roles and events

Understand Agile processes, Scrum roles, events, and artifacts, and their relationship to process improvement.

Two aspects of Agile Service Management

Learn about Agile Process Improvement and Agile Process Engineering to ensure processes are lean and effective.

Agile process improvement goals

Sustain process improvements, enhance automation, and achieve better efficiency and performance in your organisation.

Certification Blueprint

Download the Certification Blueprint to learn more about the various topics, principles and practices covered in this certification.

Did you know?
Our DevOps certifications offer unmatched flexibility, with no prerequisites required. Unlike other providers, our certifications allow you to join and progress in your DevOps journey from any starting point.

Popular among professionals who have advanced to roles such as:

Practice Owners

Process Designers

Developers

Managers

Consultants

Exam

40 questions

Multiple choice

60 minutes

Open book*

Minimum required score to pass: (65%)

IMPORTANT NOTICE!
To ensure our DEVOPS INSTITUTE portfolio aligns with the most in-demand skills, we will be retiring the Certified Agile Service Manager certification as follows:
Last day to purchase voucher: August 1, 2025
Last Day of Exams (incl. Take2): February 1, 2026

For more details, visit the Certification Retirements section in our FAQs, or contact us via our contact form. We're here to help!

The exam is available in:

English

Portuguese (Brazil)

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