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Certifications DEVOPS INSTITUTE DevOps Institute Certified Service Agile Manager
Certified Agile Service Manager
Boost customer value and business performance by adopting DevOps and agile practices. Drive revenue and profit growth in a fast-paced and disruptive business environment.
At a glance
What will you learn?
What does it mean to “be Agile?”
Understand Agile principles, IT Service Management, and the core values and principles of the Agile Manifesto in a business context.
Agile manifesto core values
Learn the importance of cross-functional teams that foster trust, collaboration, and efficiency in achieving organisational goals.
Adapting Agile thinking
Apply Agile thinking to IT delivery processes, allowing your team to focus on customer needs and realise solutions faster.
Agile concepts and practices
Explore how DevOps, ITIL, SRE, Lean, and Scrum frameworks support Agile Service Management and drive business value.
Scrum roles and events
Understand Agile processes, Scrum roles, events, and artifacts, and their relationship to process improvement.
Two aspects of Agile Service Management
Learn about Agile Process Improvement and Agile Process Engineering to ensure processes are lean and effective.
Agile process improvement goals
Sustain process improvements, enhance automation, and achieve better efficiency and performance in your organisation.
Certification Blueprint
Download the Certification Blueprint to learn more about the various topics, principles and practices covered in this certification.

Did you know?
Our DevOps certifications offer unmatched flexibility, with no prerequisites required. Unlike other providers, our certifications allow you to join and progress in your DevOps journey from any starting point.

Popular among professionals who have advanced to roles such as:
Practice Owners
Process Designers
Developers
Managers
Consultants
Trusted by companies worldwide
DevOps expertise is in high demand across a broad range of industries. Knowledge of DevOps leads to career opportunities at leading companies worldwide.
Exam
40 questions
Multiple choice
60 minutes
Open book*
Minimum required score to pass: (65%)

IMPORTANT NOTICE!
To ensure our DEVOPS INSTITUTE portfolio aligns with the most in-demand skills, we will be retiring the Certified Agile Service Manager certification as follows:
Last day to purchase voucher: August 1, 2025
Last Day of Exams (incl. Take2): February 1, 2026

For more details, visit the Certification Retirements section in our FAQs, or contact us via our contact form. We're here to help!

The exam is available in:
English
Portuguese (Brazil)
Keep your certification current
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Renewal every 3 years
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Instructor-led study
Training and exam in a training centre
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Partners pricing
No fixed price
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Important note:

* For open book exams, only official training materials from an authorised training organisation may be used.