ITIL® 4 Foundation

ITIL® 4 Foundation: an introduction to ITIL 4

ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4 Foundation equips candidates with:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Who is ITIL 4 Foundation for:

ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

ITIL 4 continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.

Already ITIL v3 certified? Find out how you can transition to ITIL 4 here.

Starting from 1 February 2022, exam vouchers for AXELOS Certifications, including ITIL® 4 Foundation: an introduction to ITIL 4, will incorporate the corresponding Digital Core Guidance (eBook).  The Core Guidance eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account, upon exam purchase and the candidate is able to take advantage of several features available like annotation, highlighting, etc. The ITIL 4 Foundation Core Guidance eBook is already available in many languages, with more to be added soon. 

Find out more about the PeopleCert examination process

Take your exam of your comfort of exam or office. Learn more about PeopleCert Online Proctoring, the secure and stress-free way to sit your exam. Get the Step-by-Step Guidelines on how to take your online exam with PeopleCert Online Proctoring here.

What else is included in my exam purchase:



3 months free MyAxelos subscription: MyAxelos is PeopleCert's exclusive membership programme that helps you prepare for your exam and continuously stay up to date with the ITIL and ProPath frameworks.

Inside MyAxelos, you will find:

  • Industry news and best practices, articles and white papers by subject-matter experts
  • Case studies focusing on industry leaders and best practices
  • Exam preparation materials, exam guidance videos, and certified expert content
  • Digital badges to share your achievement with the world
  • Tools that help you keep your certificate valid

Above all MyAxelos is a thriving and supportive community of industry professionals ready to provide networking opportunities and insightful career development advice. Learn more here.

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KEY BENEFITS

  • 1

    Increase your salary prospects

    Global surveys demonstrate that ITIL qualified individuals are better paid.

  • 2

    Learn the global language

    Learn the global language used within ITSM to effectively communicate with colleagues and other ITSM professionals

  • 3

    Delivering value

    Understand how services are delivering value in your organization

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    US$495.00
    Price for United States