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Certifications IT Governance & Service Management ITIL ITIL 4 How to Implement
ITIL 4
How to Implement
Specifically designed for ITSM tool vendors, it provides practical recommendations on how to scope, plan, manage and evaluate an ITSM implementation, collaborating with customers throughout the process.
At a glance
What will you learn?
Key concepts of ITSM
Explore the key concepts of ITIL implementations, and the value gained from adopting ITIL as a guide for service management.
ITIL management practices
Learn what ITIL management practices are, and how to use practice guides for ITSM implementations.
The ITIL maturity model
Understand the ITIL maturity model, including practice capability levels, organisational maturity, and assessments.
Implementation planning
Use the ITIL maturity and capability model to scope and plan ITSM implementation. Learn to analyse and manage stakeholders, risks, and costs.
Implementation management
Gain expertise in the key principles and activities of organisational change management.
Service value streams
Learn how to integrate ITIL management practices into service value streams, and how to analyse those streams to identify inefficiencies.
Organisational solutions
Discover the key organisational models for service management, positioning partners and suppliers in a service provider organisation.
Technology solutions
Understand and develop the functional requirements for automated management practices and their integration.
Measurement and reporting
Explore key concepts of measurement and reporting, including recommended methods for defining, reporting, and analysing metrics and KPIs.
Qualify for In-Demand Jobs
Product Managers
Solution Architects
Business Analysts
Technical and Process Consultants
Tech Writing Roles: Process Guides & Documentation
Exam
40 questions
Multiple choice
90 minutes
Closed book
Minimum required score to pass: 65%

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Gain practical insights into managing and evaluating ITSM implementations, with a focus on effective customer collaboration.