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Certifications IT Governance & Service Management ITIL ITIL 4 Leader: Digital & IT Strategy
ITIL 4 Leader: Digital and IT Strategy
Improve your digital leadership skills to align digital strategies with broader business objectives, discover how to navigate VUCA environments and effectively respond to disruptions.
Industry-recognised
certification
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
Employers'
first choice
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
New career
opportunities
Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
At a glance
What will you learn?
Crafting a Digital Vision and Strategy
Develop the skills to assess internal and external factors when crafting a digital vision and cross-organisational strategy. Gain a deeper understanding of the evolving landscape of modern service economies and why organisations need to adapt their strategies to stay competitive.
Assessing Digital Strategy
Explore the impact and importance of a successful digital strategy on overall business success. Learn how digital strategy affects the various aspects of the business and how it can drive innovation and growth.
Operationalising Strategy
Discover how digital and IT strategies integrate into the ITIL 4 service value system and align with guiding principles. Learn to implement strategies effectively across the service value chain and leverage ITIL 4 practices for strategic success.
Responding to Digital Disruption
Gain insight into how to strategically position organisations against digital disruptors to remain relevant in the market. Learn to assess digital readiness, leverage technology to enhance operational performance and increase customer satisfaction.
Strategic Risk Management in VUCA Environments
Acquire the skills needed to identify, evaluate, and manage risks and opportunities inherent in operating in volatile, uncertain, complex, and ambiguous (VUCA) environments. Understand the nuances of managing risks in a digital business model and develop strategies to mitigate potential threats.
Evolving Service Delivery Models
Explore innovative approaches to service delivery in the digital era. Learn to adapt service delivery models to meet customers' evolving needs and leverage digital technologies to enhance efficiency and effectiveness.
Driving Organisational Change
Master the art of driving organisational change through digital and IT strategies. Learn how to align organisational culture, processes and structures with digital transformation initiatives to foster innovation and agility.
Optimising Customer Experience
Discover techniques for optimising the customer experience through digital and IT strategies. Learn to leverage technology and data insights to personalise customer interactions, streamline processes and deliver exceptional services.
Cultivating Digital Leadership
Develop leadership skills that are tailored to the digital landscape. Learn how to inspire teams, foster collaboration and navigate complex digital challenges to drive organisational success in the digital age.
What skills will you acquire?
Popular among professionals who have advanced to roles such as:
IT Specialist: Changes
IT Specialist: Operations
IT manager: Development
IT manager: Operations
IT Leader
IT Service Manager
Trusted by companies worldwide
ITIL 4 is the world's most used IT Service Management framework, adopted by industry-leading brands around the world. Embrace its principles to unlock new career opportunities.
eLearning
Discover our ITIL 4 Leader: Digital and IT Strategy course
Interactive
Self-paced
Device-friendly
8-10 hours of content
Mobile-optimised
Case studies
Practical exercises
Summary
Bite-sized learning modules
Make the best of our eLearning option through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
Interactive & engaging content
Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
Self-directed learning
Take charge of your education. This self-directed learning format lets you choose your focus areas, enabling you to tailor your educational journey to your personal goals.
Learn at your own speed
Take advantage of closed captioning and adjustable player settings to pace yourself and enjoy an effective learning experience.
Embedded ITIL 4 glossary
Access the Official ITIL 4 glossary anytime, as it has been included into the course. This handy resource is a valuable tool for quick reference and to deepen your knowledge of ITIL 4 terminology.
Explore the eLearning Demo

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Learning Resource Kit
Expertly crafted content
Course materials are created by experts ensuring that the content is accurate, comprehensive and directly aligned with requirements.
01
Up-to-date and reliable
Rest assured, all your study materials are always current and in sync with the official exams.
02
Accessible Learning
The materials are easily accessible through our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.
03
Diverse learning resources
Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study and Quick Reference Guide.
04
Exam
30 questions
Multiple choice
60 minutes
Closed book
Minimum required score to pass: 70%
The exam is available in:
Chinese
English
French
German
Italian
Japanese
Polish
Portuguese (Brazil)
Spanish
Exam Essentials
Official eBook

This guide is a valuable exam preparation resource which will be your go-to reference for your work, further studies or professional development.

Exam retake

Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.

Learning Resource Kit

Learn with the ITIL 4 Leader: Digital and IT Strategy Learning Resource Kit, which includes a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.

Interactive eLearning

Immerse yourself into our exciting interactive world and learn through quizzes and tests. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.

Keep your certification current
Stay Up to Date with PeopleCert Membership

Becoming a PeopleCert Plus member is the simplest way to keep your certification(s) current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart on the job market.

Make the Best of our Complete Product Suites

You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.

Renewal every 3 years
60
CPD points needed for renewal
Upgrade to PeopleCert Plus today to upskill, excel, and progress in your career.
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Purchase options

Features
Official eBook
Exam voucher
Learning Resource Kit
Interactive eLearning
Auto-marked sample papers
Free exam re-take
Official Mock Exam
Best Value

For exam retake only. Training through an accredited partner or ITIL Official eLearning required*.

US$839. 00 Incl. VAT

Buy now
Best Value

For self-paced learners seeking an interactive experience to guide exam preparation.

US$1,299. 00 Incl. VAT

Buy now
Best Value

For self-paced learners seeking a comprehensive experience to build exam confidence.

US$1,599. 00 Incl. VAT

Buy now
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*Certification requirements

  • ITIL Foundation or ITIL 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organisation or an official eLearning course
  • Exam results will not be released without proof of completion.