The purpose of this module is to align the organisation’s services with changing business needs through the ongoing improvement of products, services and practices.
Industry-recognised certification
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
Employers' first choice
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
New career opportunities
Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation.
Practice success factors
Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and impact of Continual Improvement initiatives on organisational performance and service delivery.
Practice processes
Explore Continual Improvement processes, including key activities, and learn how to integrate them into your organisation's value stream to drive continuous enhancement and refinement of services, processes, and practices.
Roles and competencies
Focus on key roles within Continual Improvement, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for leading, facilitating, and supporting improvement initiatives.
Information and technology
See how Information and Technology can support and enable Continual Improvement to deliver improvements, providing tools, systems, and data for monitoring, analysing, and prioritising improvement opportunities.
Partners and suppliers
Explore the role of partners and suppliers in Continual Improvement, understanding how to collaborate effectively to leverage external expertise, resources, and best practices to drive improvement initiatives.
The ITIL capability model
Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for effective Continual Improvement.
Practice success
Learn strategies for succeeding with Continual Improvement and understand how it is supported by the ITIL guiding principles, ensuring the establishment of a systematic approach to improvement and innovation to achieve business goals.
What skills will you acquire?
Strategy
Understand how to formulate strategic goals and adopt the courses of action and allocation of resources into tactical and operational plans.
Continual Improvement
Learn to align organizational practices and services with evolving business needs by continuously improving products, services, and management practices.
AI and Automation
Ensure that applications and IT systems meet stakeholder needs, and product features are released on time, within budget and to a high standard of quality.
Popular among professionals who have advanced to roles such as:
IT Specialist: Operations
IT Manager: Operations
Product Manager
Data Scientist
Web Developer
System Administrator
Enterprise Architect
IT Service Manager
IT Service Desk Analyst
Trusted by companies worldwide
ITIL 4 knowledge and skills are in demand across a broad range of industries. Expertise opens doors to careers at leading companies worldwide.
Make the best of our eLearning option through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
Interactive & engaging content
Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
Self-directed learning
Take charge of your education. This self-directed learning format lets you choose your focus areas, enabling you to tailor your educational journey to your personal goals.
Learn at your own speed
Take advantage of closed captioning and adjustable player settings to pace yourself and enjoy an effective learning experience.
Progress tracking
Stay on top of your learning with real-time progress tracking. Knowledge checks help deepen your understanding and ensure that you grasp the material as you progress.
Structured learning objectives
Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics.
Embedded ITIL 4 glossary
Access the Official ITIL 4 glossary anytime, as it has been included into the course. This handy resource is a valuable tool for quick reference and to deepen your knowledge of ITIL 4 terminology.
Canvas integration
Delivered via the Canvas Learning Management System, this course offers a user-friendly learning experience.
Exam
20 questions
Multiple choice
30 minutes
Closed book
Pass Mark: 65%
The exam is available in:
English
Learning Resource Kit
Expertly crafted content
Course materials were created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive and directly aligned with requirements.
01
Up-to-date and reliable
Rest assured, all your study materials are always current and in sync with the official exams.
02
Accessible learning
The materials are easily accessible through our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.
03
Diverse learning resources
Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study and Quick Reference Guide.
04
Exam Essentials
Official eBook
This guide is a valuable exam preparation resource which will be your go to reference for your work, further studies or professional development.
Interactive eLearning
Immerse yourself in our exciting interactive course and learn through quizzes and tests. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.
Exam retake
Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.
Learning Resource Kit
Learn with the Official ITIL 4 Practitioner: Relationship Management Training Materials, which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.
Official mock exam
Closely aligned with the official certification exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience and increase your prospects of success in the real exam.
Keep your certification current
Stay Up to Date with PeopleCert Membership
Becoming a PeopleCert Plus member is the simplest way to keep your certification(s) current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart on the job market.
Make the Best of our Complete Product Suites
You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.
Renewal every 3 years
60
CPD points needed for renewal
Upgrade to PeopleCert Plus today to upskill, excel, and progress in your career.
Rescheduling an exam up to 48 hours before its start time is free. Rescheduling at a later stage is subject to additional charges.
A fee of USD 60 / EUR70 / GBP 60 / AUD 85 / JPY 6815 (depending on country/currency, plus tax where applicable) will be charged for rescheduling from 48h up to 4h before the exam.
After that time, a fee of USD 120 / EUR 135 / GBP 115 / AUD 170 / JPY 13635 applies.
