ITIL 4 Practitioner: Relationship Management

Learn to foster robust tactical and strategic connections between your organisation and its stakeholders.

At a glance

What you will learn

Key concepts

Explains the purpose and the key concepts of the Relationship Management Practice

Practice success factors

Introduces the practice success factors (PSF) and key metrics of the practice

Practice processes

Explores Relationship Management processes including key activities and how to integrate the practice in the organisation's value stream

Roles and competencies

Focuses on the key roles of the Relationship Management practice and how to position the practice in the organisation

Information and Technology

Explores how Information and Technology can support and enable the Relationship Management practice to deliver improvements

Partners and suppliers

Focuses on the role of partners and suppliers in the Relationship Management practice

ITIL capability model

Explores how the capability criteria support the practice capability development

Practice success

Focuses on the recommendations for the Relationship Management practice success and how they are supported by the ITIL guiding principles

Qualify for In-Demand Jobs

IT service Managers

IT product Managers

IT practice leaders

IT operations leaders

IT procurement staff

IT support staff

IT field engineers

Any of these roles applied in ESM (non-IT) contexts

Digital, IT, and Application design and development teams

Service integration managers and teams

Trusted by companies worldwide

Exam

20 questions

Multiple choice

30 minutes

Closed book

Pass Mark: 65%

Exam Essentials

Official eBook

Your guide to best practice execution. This valuable resource not only helps exam preparation but also serves as your go-to reference for work, further studies, or professional development.

Learning Resource Kit

The Official Training Materials for this certification. It includes a detailed Learner Workbook and Quick Reference Guide to enhance exam preparation and long-term learning.

Exam Essentials

Official eBook

Your guide to best practice execution. This valuable resource not only helps exam preparation but also serves as your go-to reference for work, further studies, or professional development.

Learning Resource Kit

The Official Training Materials for this certification. It includes a detailed Learner Workbook and Quick Reference Guide to enhance exam preparation and long-term learning.

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