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Certifications IT Governance & Service Management ITIL ITIL 4 Sales Professional
ITIL 4
Sales Professional
Specifically designed for ITSM tool vendors, it provides a basic knowledge of the key ITIL concepts, with a strong focus on the marketing and sales of ITIL-based solutions.
At a glance
What will you learn?
Key concepts of ITSM
Explore the key concepts of ITIL implementations, and the value gained from adopting ITIL as a guide for service management.
ITIL guiding principles
Learn about the ITIL guiding principles, and how to use them when planning and managing an ITSM implementation.
ITIL management practices
Learn what ITIL management practices are, and how to use practice guides for ITSM implementations.
The ITIL maturity model
Understand the ITIL maturity model, including practice capability levels, organisational maturity, and assessments.
Implementing ITSM
Use the ITIL maturity and capability model to scope and plan ITSM implementation. Learn about the most common risks, and costs.
Technology solutions
Explore general guidance on automation and understand the key tools supporting automated IT service management practices.
Implementation measurement
Learn how to measure the progress and effectiveness of ITSM implementations.
Enabling value
Discover how ITIL can be harnessed to focus on customer value when selling and planning an ITSM implementation.
Exam
20 questions
Multiple choice
30 minutes
Closed book
Minimum required score to pass: 65%

Begin Your Journey

Find a Partner
Contact a training centre and embark on your learning journey.
Discover the essentials of ITIL and excel in marketing and selling ITIL-based solutions.