ITIL 4 Specialist: Collaborate, Assure and Improve

Learn to collaborate effectively, ensure quality, and drive improvement with this combo of five practices.

At a glance

What you will learn

Key concepts

Explains the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management

Practice success factors

Introduces the practice success factors (PSF) and key metrics of the practices

Practice processes

Explores processes including key activities and how to integrate the practices in the organisation's value stream

Roles and competencies

Focuses on the key roles of the Collaborate, Assure and Improve practices and how to position the practices in the organisation

Information and Technology

Explores how Information and Technology can support and enable the Collaborate, Assure and Improve practices to deliver improvements

Partners and suppliers

Focuses on the role of partners and suppliers in the Collaborate, Assure and Improve practices

ITIL capability model

Explores how the capability criteria support the practices' capability development

Practice success

Focuses on the recommendations for the Collaborate, Assure and Improve success and how they are supported by the ITIL guiding principles

Qualify for In-Demand Jobs

IT Service Manager

Process Owner

Process Manager

IT Operations Leader

Service Integration Manager

Trusted by companies worldwide

Exam

60 questions

Multiple choice

90 minutes

Closed book

Pass Mark: 65%

Exam Essentials

Official eBook

Your guide to best practice execution. This valuable resource not only helps exam preparation but also serves as your go-to reference for work, further studies, or professional development.

Learning Resource Kit

The Official Training Materials for this certification. It includes a detailed Learner Workbook and Quick Reference Guide to enhance exam preparation and long-term learning.

Keep your certification(s) current

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Make the Best of our Complete Product Suites

You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.