ITIL 4 Specialist: Drive Stakeholder Value

ITIL® 4 Specialist: Drive Stakeholder Value

This module covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.

It empowers candidates and organisations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organisations within a competitive and demanding environment.

The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency.

The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.

Important Notice: Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. Accredited training can only be purchased as part of a package that includes the exam. All modules have ITIL 4 Foundation as a pre-requisite.
 
Starting from 1 February 2022, exam vouchers for AXELOS Certifications, including ITIL® 4 Specialist: Drive Stakeholder Value, will incorporate the corresponding Digital Core Guidance (eBook).  The Core Guidance eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account, upon exam purchase and the candidate is able to take advantage of several features available like annotation, highlighting, etc.

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What else is included in my exam purchase:



1 month free MyAxelos subscription: MyAxelos is PeopleCert's exclusive membership programme that helps you prepare for your exam and continuously stay up to date with the ITIL, PRINCE2, MoR, MOP, P3O, MoV, Resilia, AgileShift frameworks.

Inside MyAxelos, you will find:

  • Industry news and best practices, articles and white papers by subject-matter experts
  • Case studies focusing on industry leaders and best practices
  • Exam preparation materials, exam guidance videos, and certified expert content
  • Digital badges to share your achievement with the world
  • Tools that help you keep your certificate valid
  • New and exclusive PRINCE2® 7 content, including our AI Practice Guide 
  • Updated project templates

Above all MyAxelos is a thriving and supportive community of industry professionals ready to provide networking opportunities and insightful career development advice. Learn more here.

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KEY BENEFITS

  • 1

    Delight your Network

    Manage stakeholders and create personalised services that exceed expectations

  • 2

    Meet Key Targets

    Ensure high customer satisfaction levels and trusting relationships with stakeholders

  • 3

    Forge a Positive Impact

    Demonstrate a clear understanding of how to influence stakeholders at all levels

WHERE TO TRAIN

Exam INFO

PREREQUISITES
  • ITIL® 4 Foundation Certificate in IT Service Management OR
    ITIL® 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organisation

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    US$765.00
    Price for United States