ITIL 4 Specialist: Drive Stakeholder Value

ITIL® 4 Specialist: Drive Stakeholder Value

This module covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.

It empowers candidates and organisations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organisations within a competitive and demanding environment.

The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency.

The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.

 

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KEY BENEFITS

  • 1

    Delight your Network

    Manage stakeholders and create personalised services that exceed expectations

  • 2

    Meet Key Targets

    Ensure high customer satisfaction levels and trusting relationships with stakeholders

  • 3

    Forge a Positive Impact

    Demonstrate a clear understanding of how to influence stakeholders at all levels

WHERE TO TRAIN

Exam INFO

PREREQUISITES
  • ITIL® Foundation Certificate in IT Service Management OR
    ITIL® 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organisation

TAKE THE EXAM

  • AT YOUR LOCAL TRAINING CENTRE

    You may sit your exam at your local Training Centre which may offer better pricing options than direct bookings via PeopleCert.

  • ANYTIME, ANYPLACE

    In as little as 4 hours from booking via PeopleCert Online Proctoring. 

    -20%
    US$488.00 US$390.00
    Price for United States