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Certifications IT Governance & Service Management ITIL ITIL 4 Strategist: Direct, Plan and Improve
ITIL 4 Strategist:
Direct, Plan and Improve
Learn to optimise workflows, manage organisational change and align business and IT strategies, while promoting collaboration and continuous improvement.
Industry-recognised
certification
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
Employers'
first choice
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
New career
opportunities
Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
At a glance
What will you learn?
Key concepts
Understand the key concepts of ITIL 4: Direct, Plan, and Improve. Learn the importance of value, outcomes, costs and risks.
Governance and Compliance
Learn how to establish effective governance structures and ensure compliance with relevant regulations, standards and policies.
Service Performance Metrics
Define, select and use Key Performance Indicators to assess the performance and effectiveness of IT services and processes.
Continual improvement
Explore the concepts and practices of continuous improvement, such as using feedback and data to help services, processes and practices evolve.
Risk Management
Gain a greater understanding of IT service risk management to help your organisation avoid disruptions and losses.
Value Stream Mapping
Use value stream mapping to identify areas for process improvement and optimise the flow of value within your organisation.
Communication and Collaboration
Enhance communication and collaboration between departments and stakeholders to facilitate the successful delivery of services.
Planning
Accurately assess what needs to be planned and use key principles and methods to ensure effective delivery.
Organization change management
Focus on the importance of organisational change management in the context of IT service management and continuous improvement.
Popular among professionals who have advanced to roles such as:
IT manager: development
IT manager: operations
IT Leader
Transformation manager
IT service manager
Trusted by companies worldwide
ITIL 4 is the world's most used IT Service Management framework, adopted by industry-leading brands around the world. Embrace its principles to unlock new career opportunities.
eLearning
Discover our ITIL 4 Strategist: Direct, Plan and Improve course
Interactive
Self-paced
Device-friendly
8-10 hour content
Mobile-optimised
Case studies
Practical exercises
Summary
Bite-Sized Learning Modules
Make the best of e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
Interactive & Engaging Content
Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
Self-Directed Learning
Take charge of your learning with this self-directed format that lets you choose your focus areas and empowers you to tailor your educational journey to your personal goals.
Learn At Your Own Speed
Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.
Progress tracking
Stay on top of your learning with real-time progress tracking. Deepen your understanding and make sure you grasp the material as you progress with knowledge checks.
Structured learning objectives
Ensure you've covered all key topics with the detailed learning checklist that's included in each module.
Embedded ITIL 4 Glossary
Access the official ITIL 4 glossary anytime, as it's embedded into the course. This handy resource is a valuable tool for quick reference that helps deepen your understanding of ITIL 4 terminology.
Canvas integration
Delivered via the Canvas Learning Management System, this course offers a user-friendly learning experience.
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Learning Resource Kit
Expertly crafted content
Course materials are created by experts ensuring that the content is accurate, comprehensive and directly aligned with requirements.
01
Up-to-date and reliable
Rest assured, all your study materials are always current and in sync with the official exams.
02
Accessible Learning
The materials are easily accessible through our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.
03
Diverse Learning Resources
Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study and Quick Reference Guide.
04
Exam
40 questions
Multiple choice
90 minutes
Closed book
Minimum required score to pass: 70%
The exam is available in:
Chinese
English
French
German
Italian
Japanese
Polish
Portuguese (Brazil)
Spanish
Exam Essentials
Official eBook
This guide is a valuable exam preparation resource which will be your go-to reference for your work, further studies and professional development.
Interactive eLearning
Immerse yourself into our exciting interactive world and learn through quizzes and tests.
Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.
Exam retakes
Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.
Learning Resource Kit
Study with the ITIL 4 Strategist: Direct, Plan and Improve Learner Resource Kit which includes a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.
Keep your certification current
Stay up to date with PeopleCert Membership
Becoming a Plus member is the simplest way to keep your certification current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills and set yourself apart in the job market.
Make the most of our complete Product Suites
You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise, upskill and stay ahead.
Certification subject to renewal
60
CPD points needed for renewal
Upgrade to PeopleCert Plus today to upskill, excel, and progress in your career.
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Purchase options

Best Value

For exam retake only. Training through an accredited partner or ITIL Official eLearning required*.

US$839. 00 Incl. VAT

Buy now
Official eBook
Exam voucher
Learning Resource Kit
Best Value

For self-paced learners seeking an interactive experience to guide exam preparation.

US$1,299. 00 Incl. VAT

Buy now
Official eBook
Exam voucher
Learning Resource Kit
Interactive eLearning
Auto-marked sample papers
Best Value

For self-paced learners seeking a comprehensive experience to build exam confidence.

US$1,599. 00 Incl. VAT

Buy now
Official eBook
Exam voucher
Learning Resource Kit
Interactive eLearning
Auto-marked sample papers
Free exam re-take
Official Mock Exam
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Official Mock Exam Version
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*Certification requirements

  • ITIL Foundation or ITIL 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organisation or an official eLearning course
  • Exam results will not be released without proof of completion.