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ITIL AI Governance
(Version 5)
ITIL AI Governance (Version 5) helps organizations adopt and scale AI responsibly by building practical capability in oversight, accountability, risk management, and trust. It equips professionals with the knowledge and skills to apply AI governance across products, services, and organizational workflows.
Industry-recognized
certification
Apply practical AI governance across products, services, and operations to help organizations adopt and scale AI responsibly.
Responsible AI
at scale
Help organizations strengthen trust, improve oversight, and reduce governance, compliance, and ethical risks.
New career
opportunities
Build AI governance capability applicable across product management, service management, operations, transformation, and AI adoption.
At a glance
What will you learn?
ITIL, AI Governance, and AI Fundamentals
Build a foundation in ITIL, governance, and AI so you can apply AI governance in practical organizational contexts.
AI Opportunities and Threats
Learn how to balance innovation, value creation, trust, accountability, and risk.
AI in Organizational Contexts
Understand how AI affects products, services, operations, decision-making, and organizational workflows.
Good AI Governance
Explore what good AI governance looks like and how governance maturity develops across different organizational contexts.
The ITIL AI Capability Model
Discover how the ITIL AI Capability Model supports responsible, scalable AI adoption.
The ITIL AI Governance Improvement Model
Understand how the ITIL AI Governance Model supports a practical and consistent approach to AI governance.
How Regulation Shapes AI Governance
Learn how global and national regulatory requirements shape AI governance and affect organizational policies, responsibilities, and decision-making.
AI Governance and Other Frameworks
Discover how the ITIL AI Governance Improvement Model can be integrated with other frameworks and methods to support a practical and consistent approach.
What skills will you acquire?
Unlock career opportunities
AI Governance Lead
AI Adoption Lead
AI Delivery Lead
Product Manager
Service Manager
Service Designer
Project Manager
Programme Manager
Transformation Lead
Implementation Lead
Operations Manager
Trusted by companies worldwide
ITIL provides a shared language and practical understanding of how modern organizations manage digital products and services. ITIL AI Governance (Version 5) extends these principles to help professionals apply oversight, accountability, transparency, and ethical safeguards to govern AI responsibly.
Exam
40 questions
Multiple choice
90 minutes
Open book
Minimum required score to pass: 70%
Exam available in:
English
Exam Essentials
Official eBook
Your definitive guide to ITIL AI Governance (Version 5). A valuable exam preparation resource, this guide will also be your go to reference in your work, further studies or professional development.
Learning Resource Kit
The Official Training Materials for ITIL AI Governance (Version 5). It includes a detailed Learner Workbook and Quick Reference Guide to support exam preparation and long-term learning.
Keep your certification current
Stay Up to Date with PeopleCert Membership
Becoming a PeopleCert Plus member is the simplest, most cost-effective way to keep your certification(s) current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart in the job market.
Make the Best of our Complete Product Suites
You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.
Renewal every 3 years
60
CPD points needed for renewal
Upgrade to PeopleCert Plus today to upskill, excel, and progress in your career.
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