AI is changing every job. Knowing how to use it is only half the story. ITIL AI Governance (Version 5) gives you the practical skills to use and govern AI with confidence - helping you stand out, stay relevant and create real value in an AI-driven world.
Why certify now:
AI adoption is accelerating, but professionals and organizations are struggling to realize its full value.
95%
of organizations
report no return from their GenAI investments.
46%
of professionals
admit uploading sensitive company information or intellectual property to public AI platforms.
50%
of jobs
are expected to be reshaped by AI.
56%
salary premium
for professionals with AI skills.
Whether you're leading AI initiatives or contributing to AI-enabled decision-making, ITIL AI Governance equips you with the confidence to adopt AI responsibly and create value for your organization.
Build a foundation in ITIL, governance, and AI so you can apply AI governance in practical organizational contexts.
AI Benefits and Risks
Learn how to balance innovation, value creation, trust, accountability, and risk.
AI in Organizational Contexts
Understand how AI affects products, services, operations, decision-making, and organizational workflows.
Good AI Governance
Explore what good AI governance looks like and how governance maturity develops across different organizational contexts.
The ITIL AI Capability Model
Discover how the ITIL AI Capability Model supports responsible, scalable AI adoption.
The ITIL AI Governance Improvement Model
Understand how the ITIL AI Governance Model supports a practical and consistent approach to AI governance.
How Regulation Shapes AI Governance
Learn how global and national regulatory requirements shape AI governance and affect organizational policies, responsibilities, and decision-making.
AI Governance and Other Frameworks
Discover how the ITIL AI Governance Improvement Model can be integrated with other frameworks and methods to support a practical and consistent approach.
What skills will you acquire?
Responsible AI Governance
Build practical capability to embed oversight, accountability, transparency, and ethical safeguards across AI use.
AI Governance in Practice
Apply AI governance through real-world workplace scenarios across the AI governance lifecycle.
Applying the ITIL AI Capability Model
Apply the ITIL AI Capability Model to determine governance requirements and tailor risk profiles and controls to a range of AI capabilities.
Applying the ITIL AI Governance Improvement Model
Learn how to move from principles to action, assess current AI governance, design appropriate adjustments, and ensure governance remains effective over time.
ITIL AI Governance Is for Everyone and Every Organization
AI impacts every role, every function and every organization. ITIL AI Governance helps establish a common language and practical approach to responsible AI adoption, enabling teams to work with greater consistency, confidence and trust.
Trusted by companies worldwide
ITIL provides a shared language and practical understanding of how modern organizations manage digital products and services. ITIL AI Governance (Version 5) extends these principles to help professionals apply oversight, accountability, transparency, and ethical safeguards to govern AI responsibly.
Exam
40 questions
Multiple choice
90 minutes
Open book
Minimum required score to pass: 70%
Exam available in:
English
Exam Essentials
Official eBook
Your definitive guide to ITIL AI Governance (Version 5). A valuable exam preparation resource, this guide will also be your go to reference in your work, further studies or professional development.
Learning Resource Kit
The Official Training Materials for ITIL AI Governance (Version 5). It includes a detailed Learner Workbook and Quick Reference Guide to support exam preparation and long-term learning.
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