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Certification Categories IT Governance & Service Management ITIL ITIL Experience (Version 5)
ITIL Experience (Version 5)
ITIL Experience (Version 5) offers you the expertise you need to embed human-centred and AI-aware design into digital products and services, to align trust, perception, and value across the lifecycle.
Industry-recognized
certification
Showcase your ability to deliver, manage and improve digital services from start to finish, and handle critical tasks in the field.
Employers'
first choice
Certify your expertise in managing digital products and services, making you the preferred choice in today’s competitive landscape.
New career
opportunities
Equip yourself with relevant, in-demand skills to improve your daily work, accelerate your growth, and qualify for a wide range of attractive roles worldwide.
At a glance
What will you learn?
Experience as human response
Learn how experience arises from anticipation, perception, and evaluation, shaping engagement, trust, and value co‑creation over time.
Digital experience and its value
Develop a clear understanding of digital experience as feelings, thoughts, and bodily responses to interactions with digital products and services, and why it matters for value and trust.
Stakeholder perspectives
Explore the roles, needs, and tensions of users, customers, consumer sponsors, and provider roles, and how these shape experience in real journeys.
Experience in the Lifecycle
Discover how service journeys, experience moments, and functional and relational interactions emerge across lifecycle stages.
Experience drivers
Understand how experience is shaped across The ITIL Four Dimensions of Product and Service Management (organizations and people, information and technology, partners and suppliers, and value streams and processes) and how each dimension contributes to improving experience.
Experience capture
Examine experience capture, the experience domains, and why metrics are hypotheses that reflect only part of the human experience.
Trustworthiness and coherence
Analyze how to apply criteria such as trustworthiness and coherence to evaluate experience evidence.
Continual experience improvement
Gain an in-depth understanding of continual experience improvement using the notice–interpret–hypothesize–experiment approach within the ITIL Continual Improvement Model.
AI and experience
Explore how AI affects trust, perception, and experience, and how AI governance and digital ethics ensure responsible and transparent use.
What skills will you acquire?
Trusted by companies worldwide
ITIL equips professionals with a shared language and practical understanding of how modern organizations manage digital products and services, skills that are in high demand across industries worldwide.
Exam
40 questions
Multiple choice
90 minutes
Open book*
Minimum required score to pass: 70%
Exam available in:
English
Exam Essentials
Official eBook
Your definitive introduction to ITIL best practice. A valuable exam preparation resource, this guide will also be your go-to reference in your work, further studies or professional development.
Learning Resource Kit
The Official Training Materials for ITIL Experience (Version 5). The kit includes a detailed Learner Workbook and Quick Reference Guide to enhance exam preparation and long-term learning.
Keep your certification current
Stay Up to Date with PeopleCert Membership
Becoming a PeopleCert Plus member is the simplest, most cost-effective way to keep your certification(s) current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart in the job market.
Make the Best of our Complete Product Suites
You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.
Renewal every 3 years
60
CPD points needed for renewal
Upgrade to PeopleCert Plus today to upskill, excel, and progress in your career.
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Please note: This module requires accredited training, either through an Accredited Training Organization or ITIL Official eLearning (coming soon). The Exam Bundle option is for learners re-sitting the exam.

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For exam retake only. Training through an accredited partner or ITIL Official eLearning required.

US$865. 00 Incl. VAT

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Interactive eLearning
Auto-marked sample papers
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