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Certification Categories IT Governance & Service Management ITIL ITIL Service (Version 5)
ITIL Service (Version 5)
ITIL Service (Version 5) equips you with the expertise to deliver resilient, high-performing digital services across the full lifecycle. It provides structured guidance for managing service relationships, service levels, operational reliability, and continual improvement, ensuring consistent performance, resilience, and measurable customer outcomes.
Industry-recognized
certification
Showcase your ability to deliver, manage and improve digital services from start to finish, and handle critical tasks in the field.
Employers'
first choice
Certify your expertise in managing digital products and services, making you the preferred choice in today’s competitive landscape.
New career
opportunities
Equip yourself with relevant, in-demand skills to improve your daily work, accelerate your growth, and qualify for a wide range of attractive roles worldwide.
At a glance
What will you learn?
Digital products and services
Understand the key concepts of digital product and service management and how they support value and performance from a service perspective.
Service value co‑creation
Explore how services enable the co‑creation of value with customers, partners, and stakeholders across the lifecycle.
Experience‑led service quality
Learn how to apply human‑centred, experience‑led design to improve the perception and quality of services.
Resilient and adaptable services
Discover how to develop resilient, sustainable, and adaptable services to respond effectively to change.
Strategy and service alignment
Gain a clear understanding of how services connect strategic intent with consistent performance and value creation.
Stakeholder‑aligned services
Explore how services align with real stakeholder needs to ensure relevance, clarity, and deliver measurable outcomes.
Continual improvement
Examine how to use continual improvement and evidence‑based decisions to increase value and reduce waste.
Service governance and innovation
Learn how practical governance supports compliance, risk management, and responsible innovation.
AI‑enabled service delivery
Understand how AI and automation enhance service capability while maintaining trust and accountability.
What skills will you acquire?
Trusted by companies worldwide
ITIL equips professionals with a shared language and practical understanding of how modern organizations manage digital products and services, skills that are in high demand across industries worldwide.
Exam
40 questions
Multiple choice
90 minutes
Open book*
Minimum required score to pass: 70%
Exam available in:
English
Exam Essentials
Official eBook
Your definitive introduction to ITIL best practice. A valuable exam preparation resource, this guide will also be your go-to reference in your work, further studies or professional development.
Learning Resource Kit
The Official Training Materials for ITIL Service (Version 5). It includes a detailed Learner Workbook and Quick Reference Guide to enhance exam preparation and long-term learning.
Keep your certification current
Stay Up to Date with PeopleCert Membership
Becoming a PeopleCert Plus member is the simplest, most cost-effective way to keep your certification(s) current. Renew your certifications by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart in the job market.
Make the Best of our Complete Product Suites
You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and st
Renewal every 3 years
60
CPD points needed for renewal
Upgrade to PeopleCert Plus today to upskill, excel, and progress in your career.
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Please note: This module requires accredited training, either through an Accredited Training Organization or ITIL Official eLearning (coming soon). The Exam Bundle option is for learners re-sitting the exam.

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For exam retake only. Training through an accredited partner or ITIL Official eLearning required.

US$865. 00 Incl. VAT

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Best Value

For self-paced learners seeking a comprehensive experience to build exam confidence.

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Official eBook
Exam voucher
Learning Resource Kit
Interactive eLearning
Auto-marked sample papers
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