ITIL 4 Practitioner: Problem Management

The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.

The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Problem Management practice at both strategic and operational levels maximizing value from this practice area.

ITIL 4 Practitioner: Problem Management enables professionals to efficiently

• Increase reliability of IT services
• Reduce losses and costs caused by IT service unavailability or degradation
• Fulfil service quality targets
• Reduce technical debt
• Anticipate utilization of IT support resources
• Measure, assess and develop the Problem Management practice capability in their organisation by using the ITIL Maturity Model

eBook

OTM Learner Kit

Find out more about the PeopleCert examination process

Take your exam of your comfort home or office. Learn more about PeopleCert Online Proctoring, the secure and stress-free way to sit your exam. Get the Step-by-Step Guidelines on how to take your online exam with PeopleCert Online Proctoring here.

Get additional services to help you succeed with your exam:

Your second chance at certification, at an affordable price
Take² gives you a second chance at retaking this examination, at a fixed, attractive price.

Discover Take²

Take advantage of our Mock Exams and set yourself up for success!
PeopleCert Official Mock Exams are full, timed and marked exams to test your readiness, help you familiarise with the Examination interface and tackle exam anxiety.

Book a Mock Exam