ITIL® 4 Practitioner: Problem Management

ITIL® 4 Practitioner: Problem Management

The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.

The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Problem Management practice at both strategic and operational levels maximizing value from this practice area.

ITIL 4 Practitioner: Problem Management enables professionals to efficiently

  • Increase reliability of IT services
  • Reduce losses and costs caused by IT service unavailability or degradation
  • Fulfil service quality targets
  • Reduce technical debt
  • Anticipate utilization of IT support resources
  • Measure, assess and develop the Problem Management practice capability in their organisation by using the ITIL Maturity Model

eBook

Since February 2022 exam vouchers for AXELOS Certifications incorporate the corresponding eBook. The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc.

OTM Learner Kit

Υour voucher will also include the Learner Kit from PeopleCert's Official Training Materials.  This kit is intended to support the training you are undertaking to prepare for the exam.  The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.

Find out more about the PeopleCert examination process

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What else is included in my exam purchase:



1 month free MyAxelos subscription: MyAxelos is PeopleCert's exclusive membership programme that helps you prepare for your exam and continuously stay up to date with the ITIL, PRINCE2, MoR, MOP, P3O, MoV, Resilia, AgileShift frameworks.

Inside MyAxelos, you will find:

  • Industry news and best practices, articles and white papers by subject-matter experts
  • Case studies focusing on industry leaders and best practices
  • Exam preparation materials, exam guidance videos, and certified expert content
  • Digital badges to share your achievement with the world
  • Tools that help you keep your certificate valid
  • New and exclusive PRINCE2® 7 content, including our AI Practice Guide 
  • Updated project templates

Above all MyAxelos is a thriving and supportive community of industry professionals ready to provide networking opportunities and insightful career development advice. Learn more here.

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KEY BENEFITS

WHERE TO TRAIN

Exam INFO

PREREQUISITES
  • ITIL® 4 Foundation Certificate in IT Service Management OR
    ITIL® 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organisation

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    US$280.00
    Price for United States