ITIL 4 Practitioner: Service Request Management

The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Service Request Management practice at both strategic and operational levels maximizing value from this practice area.

ITIL 4 Practitioner: Service Request Management enables professionals to efficiently

• Establish clear and structured patterns and methods of working
• Reduce costs associated with request handling and fulfilment
• Achieve realistic fulfilment expectations and higher resulting levels of user satisfaction
• Fulfil SLAs with service consumers
• Improve standing or reputation with the service consumer due to higher service quality and clear user expectations
• Measure, assess and develop the Service Request Management practice capability in their organisation by using the ITIL Maturity Model.

eBook

OTM Learner Kit

Find out more about the PeopleCert examination process

Take your exam of your comfort home or office. Learn more about PeopleCert Online Proctoring, the secure and stress-free way to sit your exam. Get the Step-by-Step Guidelines on how to take your online exam with PeopleCert Online Proctoring here.

Get additional services to help you succeed with your exam:

Your second chance at certification, at an affordable price
Take² gives you a second chance at retaking this examination, at a fixed, attractive price.

Discover Take²

Take advantage of our Mock Exams and set yourself up for success!
PeopleCert Official Mock Exams are full, timed and marked exams to test your readiness, help you familiarise with the Examination interface and tackle exam anxiety.

Book a Mock Exam