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ITIL How to Implement |
Official Book

Exclusively available to PeopleCert Plus members

Delve into our much‑anticipated, brand‑new Official Book, ITIL How to Implement, which has just been added to the PeopleCert Library!


Packed with practical advice and actionable insights, this valuable resource will guide you through every step of your service management journey and help you implement ITIL across projects and industries!

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About the book
ITIL How to Implement provides exactly what has been missing from the ITIL ecosystem - clear, actionable input for translating best practice guidance into transformation.
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It provides an effective approach to evolve their service value system and significantly improve how they create, deliver, and manage digital products and services. ​
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For professionals who understand why ITIL matters but struggle with how to apply it, ITIL How to Implement fills a crucial, long-standing gap by providing the support and guidance needed to be effective in your role, drive change, and enable successful transformation.
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What it offers

A flexible model providing for real world transformation

Patterns and tools to support successful transformation

Practical recommendations for structuring governance

Insights for understanding readiness for change

Powerful strategies for aligning stakeholders

How to establish feedback mechanisms

Actionable advice from ITIL experts
Who it is for
Service, Product and Process managers / leaders to become better at initiating, planning and managing improvements to value systems​
Senior technology managers / leaders to understand how to manage business value of the value system improvement initiatives
Procurement managers / specialists to improve procurement of the external consulting services related to implementation of changes to the value system​
IT management and tool implementation consultants to demonstrate consistency and professionalism in delivery of services related to implementation of changes to the value system​
Consulting and tool vendor salespeople to better understand and articulate value of the proposed improvement initiatives to their customers
Improvement leads and​ professionals​ either working on projects, programmes, and portfolios or affected by transformation.
Turn ITIL Knowledge into Results

Make your expertise count in the real world

Read the book
No matter your role, ITIL How to Implement provides the guidance, tools, and strategies to turn ITIL best practices into real-world results and implement change with confidence.