Professionals Organisations Partners
Mastering ITSM AI Solutions

Smarter, faster, and fully optimized.

Step into the future of IT with our new Masterclass series.

Join our brand-new series, which we're co-hosting with our Accredited Tool Vendors (ATVs), to discover how AI is transforming the future of IT operations. We'll cover best practices, showcase real-world implementations, and explore emerging AI-powered solutions. The first webinar is free for all!


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Earn 4 CPDs & a Digital Badge upon completion
Available to PeopleCert Plus Members only
Masterclass led by top industry experts

Delve into this series to explore the real challenges and strategies driving innovation across the IT value chain from leading solution providers and explore AI's impact on IT practices in 2025 and beyond!

Who are these webinars for?
IT Leaders
CIOs
ITSM professionals
Enterprise Architects
Ops Teams
Tech enthusiasts
Why it's a can’t-miss
This practical, thought-provoking series aims to:
  • Offer insight into how AI is used in production through case studies with leading ATVs
  • Unpack AI architecture strategies for IT operations, workflow automation, and cost optimization
  • Help you translate the latest industry trends into actionable steps
  • Share exclusive insights from the State of AI in IT 2025 report
The State of AI in IT 2025

We’ll start off by sharing important findings from the State of AI in IT 2025 report, which was organized in collaboration with Atomicwork, ITSM.tools. In this session, we’ll explore the key trends, challenges, and real-world applications of AI in IT.

18 June at 2pm UK time

Speakers: Steven Mann (ITSM.tools), Sajeesh Sahadevan (Atomicwork), Roman Zhuravlev and Adam Griffith, PeopleCert

Free for all

Elevating Workflow Automation with AI

Workflow automation has long depended on manually configured rules and logic. But AI is changing the game - making systems more adaptive, less brittle, and dramatically faster to scale. Uncover how AI can intelligently enhance workflows without constant human intervention.

26 June at 3pm UK time

Featured ATVs: ManageEngine (Zoho Corp), OpenText, OMNINET

Moderator: Simon Bradford
ITIL Master, ITIL Ambassador, PRINCE2 Agile Practitioner, PRINCE2 Agile Expert, Director Strategic Solutions | Leading Service Management Solutions

Plus members only

Optimizing IT Costs Across Practices with AI

Discover how AI is driving cost savings across ITIL 4 practices - like Incident Management, Problem Management, and Change Enablement. In this session, we’ll demonstrate how automation, smart analytics, and decision support tools can reduce costs while boosting service quality.

9 July at 3pm UK time

Featured ATVs: Invgate, SysAid, Matrix42

Plus members only

Mixture of Experts: Ensemble AI Architectures in IT Operations

Using a single AI model often leads to limited outcomes. This session explores how to build a “mixture of experts” model - leveraging multiple AI engines, each tuned for specific strengths. Learn how to orchestrate them into a cohesive architecture that adapts, scales, and outperforms.

23 July at 3pm UK time


Featured ATVs: Atlassian

Moderator: Simon Bradford
ITIL Master, ITIL Ambassador, PRINCE2 Agile Practitioner, PRINCE2 Agile Expert, Director Strategic Solutions | Leading Service Management Solutions

Plus members only

Meet our participants
Atlassian integrates AI across its collaborative platforms like Jira and Confluence to enhance productivity, incident management, and software development. Through features like Atlassian Intelligence and multi-agent Rovo workflows, the company enables smarter automation, contextual assistance, and faster decision-making across IT operations. atlassian.com
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InvGate's Service Management platform incorporates AI capabilities to enhance IT operations. Features include AI-driven insights, automation, and intuitive workflows aimed at improving efficiency and service delivery. Invgate
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ManageEngine, the enterprise IT management division of Zoho Corporation, offers a comprehensive suite of IT solutions. Their AI-driven unified service management platform is designed to enhance IT operations, security, and service delivery. manageengine.com
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OMNINET's OMNITRACKER platform combines automation with artificial intelligence to enable hyperautomation of business processes. This integration facilitates more efficient and customized enterprise process management solutions. Omninet
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OpenText's Service Management Automation X (SMAX) utilizes built-in AI and analytics to automate IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). This integration aims to streamline workflows and provide actionable insights for organizations. OpenText
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Atomicwork offers an agentic service management platform designed to modernize ITSM and enterprise workflows. Their platform integrates AI to boost enterprise productivity and drive business growth. Atomicwork
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ITSM.tools is a widely respected resource hub for IT service management professionals, providing industry analysis, best practices, and thought leadership. Their involvement in the State of AI in IT 2025 report reflects their role as an independent voice shaping the conversation around AI in IT. ITSM.tools
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Matrix42 provides a unified platform for digital workspace management, encompassing endpoint management, software distribution, and patching. Their solutions aim to enhance productivity and security across devices, applications, and data. Matrix42
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SysAid offers an IT service management platform with built-in automation capabilities. Their system allows for automatic categorization, prioritization, and assignment of tickets, aiming to optimize task management and reduce mean time to resolution (MTTR). SysAid
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