Foster-Melliar pioneered ITIL, a Service Management best practice approach in the early 1990’s in South Africa. Our initial journey evolved to bring together some of the country’s best skills and experience in the ITSM industry. Foster-Melliar is a key role player of the 4th Industrial Revolution in partnership with the MICT SETA and provides the required skills for the digitised future. Our training-consulting capability can help clients maximise investment and react quickly to changing markets by developing a framework to evaluate, deploy, manage, and extend the skills of their human intellectual capital. Through a blended learning approach delegates can structure their learning experience based on their individual and collective needs. From a compact competence-based course to an entire re-skilling program with built in materials based on real-life scenarios and best practices. Best Practice is a methodology that has been adopted.