Certified talent leads to improved performance

Did you know that by implementing best practice frameworks, corporations are seeing 75% reduction in time* to resolve incidents and reach 90% customer satisfaction rating**? This could not be done without trained and certified talent. Certification adds skills and proves that the expertise to do the job is there. Certification is key in helping organisations find the right talent.

PeopleCert certifications help organisations worldwide to add value to their business by certifying their employees’ competences. Certifications also help organisations reduce operating costs and improve effectiveness, by:

  • Ensuring that the right people stay in the right job
  • Investing in the organisation’s talent
  • Providing a clear staff training ROI
  • Identifying areas for employee performance improvement
  • Proving to customers commitment to improve services
  • Boosting employee morale by investing in them

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* CAPITAL ONE (92% reduction in business critical incidents). An ITIL program that began in 2001 resulted in a 30% reduction in systems crashes and software-distribution errors, and a 92% reduction in “business-critical” Incidents by 2003. (Computerworld)

** JP Morgan Chase (90% retain Service Desk customer satisfaction rating). Implemented ITIL’s Incident, Problem and Change Management in 2004 to improve Service Desk operations. Their Service Desk now maintains 93% customer satisfaction ratings and a 75% first-call resolution rate; in the bigger picture, ITIL helped JPMorgan Chase eliminate 500,000 Service Desk calls. (Computerworld UK)

Extensive certification portfolio

PeopleCert’s extensive portfolio of certification programmes spans a broad range of important individual skillsets, designed to assist organisations become more efficient through internationally-recognised best practices in the areas of:

The portfolio includes internationally recognised best practices such as ITIL® and PRINCE2®, with more than 500,000 professionals being certified annually in over 200 countries.

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What we can do
for you

Introduce you to a pool of accredited training providers

Certification Programmes are delivered through a global network of PeopleCert accredited training organisations, regularly audited against high-quality standards, to ensure the quality of their training services.

Guarantee high quality services

  • Test Delivery & Certification
  • Leading Technology Solutions
  • 24/7/365 multilingual customer service

Help you meet your development needs

We will use our experience to help you find a custom solution and the right certifications for your business model.

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Enhance your IT service management with ITIL-accredited tools
Are you looking for best-in-class software tools aligned with ITIL best practices? Then you’ve come to the right place! Our Vendor Accreditation programme provides businesses with access to IT Service Management tools that meet the highest industry standards for quality, backed by the expertise of certified professionals.

Our unique programme offers two unique features:

  1. Our software assessment is the only official confirmation of ITIL-compatibility
  2. We are the only accreditation that addresses the certification of people who design, develop, and implement ITSM software.

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Business excellence

Unrivalled expertise

With more than 15 years in the certification industry, PeopleCert offers its unmatched experience to test owners and candidates alike.

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Certificate Verification Service

Talent: Verified

PeopleCert enables you to verify your employees’ certifications so that you can make informed decisions regarding recruitment or further learning and development of your staff.