Please review the minimum computer requirements you will need at least 72 hours before your exam.

If your computer does not meet the specifications and requirements below and if you need further guidance, contact us up to 72 hours and no later than 48 hours before your exam, and your exam can be rescheduled free of charge. This will allow you time to find another computer that meets our requirements. On your exam day, if the computer you use does not meet our minimum requirements, the exam session may be cancelled and rescheduled with a fee.

Minimum computer requirements for exams taken with our Web Based Exam Driver:

• - Windows® 11, Windows® 11S Windows® 10, Windows® 10S or macOS Mojave (10.14) onwards
• - Dual-core 2.4GHz CPU or faster with 4GB of RAM (minimum).
• - Microsoft Edge, Google Chrome, Opera browser installed (Latest version recommended). Other browsers are not compatible with our Web Based Exam Driver.
• - Active Full-Time/Broadband internet connection of at least 4Mbps.
• - 16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher.
• - Keyboard and mouse or another pointing device (keyboard to be set to English characters).
• - A web camera either embedded in your computer or external. Make sure you can rotate the web camera through a 360-degree rotation as you will be asked to do this on your exam day. Mobile phones cannot be used to take your exam or be used as a substitute for the web camera.
• - Speakers and microphone. The use of headsets is only allowed during exam onboarding.

Additional considerations:

• - On the day of your exam make sure you save all your work and exit any open programs (e.g. AnyDesk, Skype, MS Teams etc.) as these could disrupt the exam process.

• - If you intend to use a work computer for your exam, bear in mind that work computers often have restrictions that could affect our Web Based Exam Driver and prevent a successful exam experience. Therefore, you’ll need to make sure your organisation’s IT department is available to assist you on the day of your exam.

Make sure your exam room meets the following criteria:

• - Only one doorway in and out of the room; visible to your web camera throughout your exam.
• - The room is private and quiet, with no transparent walls (i.e., glass walls, indoor windows etc.). You must be alone in the room.
• - The walls and your desk/table is clear of unnecessary or unauthorized items (e.g., posters, post-it notes, papers and books).
• - No screens are visible, other than the screen which is being used to take the exam (or a second device being used for an open book exam). - To read more about open book exams please refer to your Candidate Guidelines.
• - There is adequate light so the proctor can always see you clearly. Light should not be directed toward the web camera.
• - Watch our short video to learn how to set up your room properly for your exam.

Get your identification document(s) ready!

• - Make sure to have added your mobile/cell phone number (including country code) to your Candidate Profile. This will help us contact you on your exam day if you experience any difficulties.

• - On your exam day you will need to show your ID to the proctor who will verify it.

• - The ID you use on your exam day must be the same ID you used to book your exam. It must:
  
  
  • - Be current and valid – expired is not accepted
  • - Be an original, not a photocopy
  • - Include a recognisable photo of you
  • - Match the information you gave when you booked your exam
  • - Be a government-issued national/state/province identity card; recognised by the country in which you are a citizen or permanent resident
  • - Contain your full date of birth
  • - Contain your First/Middle Name(s) and Last Name in English (Latin) character

Please note that electronic IDs will not be accepted.

If you need to request a Reasonable Adjustment (RA) for your exam please review our RA Policy here so that you know the application process you will need to follow and timeframes you need to allow for a reasonable adjustment request. 

       24 hours before your exam:

1. 1. Thoroughly read our ‘Web Based Online Proctored Exams - Candidate Guidelines’ so that you are well prepared for your exam.
2. 2. Before you take your exam, you must carry out a system compatibility check. This checks your computers’ system integrity, audio, camera, internet connection and speed. The compatibility check is mandatory before you can start your exam and must be completed at least 24 hours before your scheduled exam time.

Connect to our Web Based Exam Driver at least 24 hours before your exam to carry out a compatibility check. This helps to identify any issues and address them well in advance of your exam.

When you carry out this check you must:

• - Use the same computer you will use on your exam day
• - Use the same computer set up (camera, headset, screen etc.) and network (wifi/lan) that you will use on your exam day
• - Complete the compatibility check in the same room where you will take your exam.

 The compatibility check identifies if you are using more than one screen. You can only have one screen activated. If you want to use an external screen with your computer or laptop the set up must be as we describe in points 1 and 2 below. This set up must be completed before you carry out the compatibility check otherwise you will not be able to successfully complete this stage.

• - Set your preferred screen as primary
• - Disconnect any other screen(s) (other than your primary screen) from your computer and make sure the screen(s) is covered (e.g. by using a towel).

We also highly recommend you repeat the compatibility check approximately 2 hours before your scheduled exam time in case there are any Operating  (OS) updates to your computer since your first compatibility check. Sometimes OS updates can alter a computer’s configuration, so it is best to check before your exam in case you need technical assistance from us.

Please note that the compatibility check will not detect any security settings on your computer or virtualisation programs that could interfere with the connection to our Web Based Exam Driver. Any such connection interference will only be detected during actual exam connection. 

The system compatibility check takes approximately 5 minutes to complete.

If the compatibility check identifies any issues, or you experience technical issues on your exam day or have questions, our technical support team is here to help.  You can reach us 24/7/365 via our support channels here.

Two hours before your exam, login to the Web Based Exam Driver using your credentials and run the system compatibility check again in case there are any Operating (OS) updates to your computer since your first compatibility check. Sometimes OS updates can alter a computer’s configuration, so it is best to check before your exam in case you need technical assistance from us.

When you have successfully completed the compatibility check the on-screen instructions will prompt you to:

• - Accept our Non-Disclosure Agreement
• - Read the exam instructions
• - Confirm you have read and agree to our exam rules
• - Scan your ID by either taking a picture of it with your webcam or uploading an image file
• - Connect to your proctor by clicking ‘Start now'.

• - Your proctor will carry out your ID validation and onboarding which will include a range of security checks.
• - Your proctor will unobtrusively observe your exam and be online throughout your exam in case you need help. You must have your microphone on throughout the exam. In case of communication loss during the exam, the proctor will pause the exam timer to prevent any impact on your allotted time. Once the connection is restored you can resume your exam with the same amount of time remaining prior to the interruption.
• - Security checks may be repeated during the exam to ensure exam security or integrity. It will not affect your exam duration. Please note that your exam session will be recorded and retained in accordance with our Privacy Policy.
• - For more information on security checks read our Candidate Guidelines thoroughly.