HELP & SUPPORT

Dear Candidates,

We are currently facing issues with Simple instant messaging Whatsapp service.
You may experience delays or difficulty connecting to an agent.
If needed, you may also reach us through Instant Messaging Hub Chat.

Please accept our apologies for the inconvenience.

POPULAR QUESTIONS

When will I receive the official results of my exam? I need to reschedule the exam I booked. What is the process? What are the minimum requirements for an Online exam? How do I find a Training Provider/Exam Centre near me? Is there a re-take policy in case I fail my exam? Can I print the scenarios of my exam? If something happens during the exam what do I do?

SUPPORT TOPICS

PeopleCert Membership
PeopleCert Membership

What is PeopleCert Membership?

What is the difference between the Plus and Essential plans?

Where do I view my exams now with PeopleCert Membership?

Does PeopleCert's Membership include Digital Badges for the PeopleCert Lean Six Sigma, Scrum, Data Science and Dev Skills certifications?

See all
PeopleCert Plus
PeopleCert Plus

How do I renew PeopleCert Plus?

How do I upgrade from a PeopleCert Essential subscription to PeopleCert Plus one?

How do I upgrade from the Essential plan to PeopleCert Plus

Does PeopleCert Plus require that I add my payment details?

See all
PeopleCert Books and eBooks
PeopleCert Books and eBooks

What are PeopleCert eBooks?

Which PeopleCert Certifications include the Official eBook as part of the purchase?

Which eBooks are available through the PeopleCert Books?

What is the difference between an eBook that I have acquired with an Exam Prep, eLearning or eLearning+ purchase and the other eBooks in the PeopleCert Books?

See all
Keep your certifications Current
Keep your certifications Current

What are CPDs?

Does PeopleCert Membership have digital badges for PeopleCert Lean Six Sigma, Scrum, Data Science, Dev Skills certifications?

Will candidates who obtained their certifications before 2022 need to renew them?

What are Product Suites?

See all
Continuous Professional Development
Continuous Professional Development

What is PeopleCert's Continuous Professional Development (CPD) programme?

How do I participate in PeopleCert's Continuous Professional Development (CPD) programme?

How do I add CPD points?

Why is my CPD Status 'Not Eligible'?

See all
Digital Badges
Digital Badges

How do I share my Certifications and achievements through PeopleCert Membership?

Can I share one Digital Badge at a time?

What is my Public Profile and how do I share it?

Where do I find my Digital Badge?

See all
Your PeopleCert Account
Your PeopleCert Account

I already have a PeopleCert account. How do I register for my exam or view my PeopleCert Membership?

How can I correct/ change the name fields of my PeopleCert account?

How can I change the email address used to log in to my PeopleCert account?

I cannot access my PeopleCert Account. What should I do to reset my password?

See all
Klarna payment options
Klarna payment options

What is Klarna?

Which Klarna payment options do you offer?

Is Klarna available in all countries?

Is there a minimum or maximum order value for Klarna?

See all
Purchasing an Exam
Purchasing an Exam

How do I find a Training Provider/Exam Centre near me?

How much does my exam cost?

Can I book an exam directly?

How can I cancel my purchase?

See all
Scheduling your Exam
Scheduling your Exam

How long do I have to sit for my exam after I purchase it?

How do I change the proctor language of my exam?

How do I reschedule my exam?

My exam purchase expires soon but I’m not ready to take my exam yet. How can I extend its validity?

See all
Exam Prerequisites & Preparation
Exam Prerequisites & Preparation

What are the prerequisites for my exam?

What are the minimum requirements for an Online exam?

How do I prove that I fulfil the prerequisites for my certification?

What are the system requirements and steps for taking a PeopleCert Online Proctored Exam?

See all
PeopleCert Official Training Materials
PeopleCert Official Training Materials

What are PeopleCert Official Training Materials (OTMs)?

Which PeopleCert Examinations are offered with OTMs?

How do I access the Official Training Materials?

How do I access my OTMs Offline?

See all
Official Mock Exam
Official Mock Exam

What are PeopleCert Official Mock Exams?

How can I purchase an Official Mock Exam?

Will I receive my results after taking an Official Mock Exam?

See all
Before your Exam
Before your Exam

I need to reschedule the exam I booked. What is the process?

Can I print the scenarios of my exam?

Will I be able to see the Proctor?

Can I have a blank piece of paper to keep notes during the exam?

See all
During your Exam
During your Exam

Am I allowed to have my pet with me during the exam?

Are bathroom breaks allowed during an exam?

Can I change my answers during the exam?

If something happens during the exam what do I do?

See all
Upon Exam Completion
Upon Exam Completion

Do the Official Results contain a detailed analysis of the questions I answered?

What is the difference between Preliminary and Official Results?

When will I be informed about my results?

See all
After your Exam
After your Exam

If I pass the exam how will I receive my certificate?

Do you send a hard copy certificate along with the electronic one?

How long does it take to receive a Hard Copy certificate?

What are Digital Badges?

See all
Exam Results & Certificates
Exam Results & Certificates

When will I receive the official results of my exam?

What is the difference between Preliminary and Official Results?

Do the Official Results contain a detailed analysis of the questions I answered?

If I pass the exam how will I receive my certificate?

See all
Your Privacy Matters
Your Privacy Matters

What rights do I have in relation to my personal information?

How long does PeopleCert keep my personal information?

What information about me does PeopleCert hold?

Who has access to my personal information?

See all
PRINCE2 Qualification Scheme
PRINCE2 Qualification Scheme

What are PRINCE2 designations?

How do the designations work?

What will I receive once I've passed an exam?

How are designations awarded?

See all
Certification retirements
Certification retirements

When is the last day that I can take my exam?

Can I renew a certificate that has been discontinued?

Can I continue to add CPD points for certificate renewal?

Can I claim my Digital Badge if my exam is discontinued?

See all