FAQs

Buying an Exam

Buying an Exam

How do I find a Training Provider/Exam Centre near me?

All Training Providers and Exam Centres with which PeopleCert works can be found and filtered through our search engine, located in the Certifications menu. Please note that our search engine provides the head offices of the accredited organisations in the results. To find a branch that is near you please consult the Training Provider’s site.

How much does my exam cost?

Each Training Organisation charges different prices for an exam. We suggest you conduct some market research before you actually purchase your exam. Alternatively, you may check pricing for the exam you are interested in on the PeopleCert website, if you wish to take your exam with PeopleCert Online Proctoring.

Can I book an exam directly from PeopleCert?

Yes, you can book exams directly from PeopleCert. This can be done on the individual product page for every certification offered by PeopleCert.

I want to take an exam at a Pearson VUE test centre. What do I do?

Certain exams can be taken through Pearson VUE. If this is an option, it is clearly displayed on the product page of the product you are interested in. Simply follow the on-screen instructions and you will be taken to the Pearson VUE website.

How can I cancel my purchase?

If you have made a purchase by mistake or have changed your mind, you have the right to cancel your purchase by filing a written request of cancellation within 14 days of your initial payment as follows:

  1. For Exams: If you have not booked a specific exam date, cancellation can be made within 14 days from your initial purchase. If you have booked a specific exam date, cancellation can be made within 14 days from your initial purchase, provided that this date is at least 14 days prior to the exam date.
  2. For Memberships: Cancellation can be made within 14 days from your initial purchase, provided you have not activated your membership.

All requests for cancellation must be emailed to customerservice@peoplecert.org In the event of an appropriate cancellation request, PeopleCert will provide you with a refund. Refunds will always be made to the same credit card used for purchase.

Your PeopleCert Account

Your PeopleCert Account

It’s the first time I take an exam through PeopleCert. How do I register?

If you have been provided a PeopleCert Code by your Training Organisation simply visit peoplecert.org/login, create an account and you will be prompted to enter your PeopleCert Code in order to book your exam. If you are undertaking self-study and have not been referred to PeopleCert by a Training Organisation, simply select the product you are interested in and you will be prompted to create a PeopleCert Account.

I already have a PeopleCert Account. What do I need to do to register for my exam?

Visit peoplecert.org/login and you will be prompted to enter your PeopleCert Code in order to register for your exam.

I cannot access my PeopleCert Account. What should I do to reset my password?

If you find yourself locked out of your PeopleCert Account visit peoplecert.org/reset-password and follow the on-screen instructions.

Prerequisites & Preparation

Prerequisites & Preparation

What are the prerequisites for my exam?

Each exam has different prerequisites, based on the syllabus of the certification. You can find the prerequisite(s) for your chosen exam on each exam’s page, through the Certifications menu. You will also be notified when you book your exam of all prerequisites of the exam for which you’ve registered.

What are the minimum requirements for an Online exam?

  • Photo ID (National photo ID, Passport, Driving License, etc.) 
  • A quiet room with sufficient light and a clean desk. No other persons are allowed to be present in the room. 
  • External or integrated Web camera able to rotate 360o
  • Primary computer or laptop screen resolution 1024x768 or higher, min. 15”
  • Windows® 10, 8.1, 8 or 7 / macOS Yosemite (10.10), El Capitan (10.11) or Sierra (10.12)
  • Internet connection >= 512/512 kbps (up/down)
  • Speakers and microphone

How do I provide PeopleCert with proof of the prerequisites?

You can upload your prerequisites to your PeopleCert Account by visiting peoplecert.org/profile and selecting “My Files / Library”. Please don’t forget to notify us via e-mail to customerservice@peoplecert.org once you have uploaded your prerequisites so that we review and approve them. For your convenience, it is suggested you upload your proof of prerequisites prior to your exam.

Scheduling your Exam

Scheduling your Exam

How long do I have to sit for my exam after I purchase it?

You have 12 months to sit for your exam after purchase.

I need to reschedule the exam I booked. What is the process?

Once you schedule your exam, a Proctor is assigned to you for the specific date and time you have chosen. To select a new date and time to take your exam, simply log in to your PeopleCert Account, select "Overview", find the exam you wish to reschedule and select “Change date” which is displayed under "My exams". Please note that rescheduling an exam up to 48 hours before its start time is free. An administrative fee of USD50/EUR45/GBP40/AUD65/JPY5700 (depending on country/currency, plus tax where applicable) will be charged for rescheduling from 48h up to 4h before the exam. After that time, a fee of USD100/EUR 90/GBP80/AUD130/JPY11400 applies.

My exam purchase expires soon but I’m not ready to take my exam yet. How can I extend its validity?

If you have purchased an exam through a Training Organisation please contact them directly to discuss this issue. In case you have booked your exam through PeopleCert directly, simply log in to your PeopleCert Account, click on the Overview section, find your exam under ‘My exams’, and you will see the option to extend the expiry date of your PeopleCert Code.

I am not a native English speaker. Do I receive extra time for my exam?

Yes, you do. If your native language is different from the exam language you receive 25% more time to complete your exam. For example, a non native English speaker taking the ITIL foundation exam in English will be given 75 minutes to complete the exam instead of the standard 60 minutes.

Exam Results & Certificates

Exam Results & Certificates

When will I receive the official results of my exam?

We announce final results within 2 business days after the candidate’s answers are officially submitted to us by the exam supervisor. In case you have received an email from PeopleCert informing you that there are pending actions from your side, please make sure that you complete the actions for the exam results to be issued.

Note that your Official Results will not be released if there is information missing from your profile.

What is the difference between Preliminary and Official Results?

Preliminary results are the results that are issued upon exam completion. These results are reviewed by the Quality and Assessment department for quality and integrity purposes. Once the review is complete, your Official Results are issued. The process takes 2 business days from when your answers are officially submitted.

Do the Official Results contain a detailed analysis of the questions I answered?

The results analysis displays a percentage of success per topic description. Using this, you can see the areas you may need to work on to achieve better results.

If I pass the exam how will I receive my certificate?

The official results of your test are issued within 2 business days from the date of the exam submission. If you pass the exam, along with the official results, you will also receive an electronic certificate. Both the official results and the electronic certificate will be uploaded on your PeopleCert Account.

I have taken an exam via Pearson Vue, how will I receive my certificate?

Upon successfully completing your exam, you will receive an email confirmation from PeopleCert within 7 working days with a link to your e-certificate. You will also be prompted to activate your PeopleCert Account, where you will be able to manage your PeopleCert certificates and purchase hard copy certificates. Please ensure you check your email account for notifications from PeopleCert.

I have taken an exam via Prometric, how will I receive my certificate?

Upon successfully completing your exam, you will receive an email confirmation from PeopleCert within 7 working days with a link to your e-certificate. You will also be prompted to activate your PeopleCert Account, where you will be able to manage your PeopleCert certificates and purchase hard copy certificates. Please ensure you check your email account for notifications from PeopleCert.

Do you send a hard copy certificate along with the electronic one?

Hard copy certificates can be purchased by training organisations or by the candidate directly.

If you have taken an exam through a training organisation and did not order a hard copy certificate before taking the exam, you can order it a later stage through your PeopleCert Account or by contacting your Training Organisation and asking them to place the order on your behalf.

If you have purchased an exam voucher through PeopleCert directly, you can purchase a hard copy certificate through your PeopleCert Account after successfully completing your exam.

Is there a re-take policy in case I fail my exam?

PeopleCert has no policy for re-taking an exam. Please contact your Training Organisation to see what options there are available.

Before your Exam

Before your Exam

What is the passing score of my exam?

The passing score for each exam differs. You can check the webpage of the certification you’re interested in to learn the passing score you need to achieve.

I need to reschedule the exam I booked. What is the process?

Once you schedule your exam, a Proctor is assigned to you for the specific date and time you have chosen. To select a new date and time to take your exam, simply log in to your PeopleCert Account, select "Overview", find the exam you wish to reschedule and select “Change date” which is displayed under "My exams". Please note that rescheduling an exam up to 48 hours before its start time is free. An administrative fee of USD50/EUR45/GBP40/AUD65/JPY5700 (depending on country/currency, plus tax where applicable) will be charged for rescheduling from 48h up to 4h before the exam. After that time, a fee of USD100/EUR 90/GBP80/AUD130/JPY11400 applies.

Can I have a blank piece of paper to keep notes during the exam?

Yes, you may have a couple of blank pieces of paper to take notes. The Proctor will ask you to present them in order to ensure that they are blank on both sides. These papers must be shredded in front of the Proctor once the exam is ended.

Can I print the scenarios of my exam?

Printing of exam material is not allowed for any AXELOS Certifications. For any other product that contains scenarios, you need to have a printer pre-installed on the computer you will use for the exam.

Will I be able to see the Proctor?

There is two-way voice communication with the Proctor. However, only the Proctor will be able to see you and your desktop.

During your Exam

During your Exam

Are bathroom breaks allowed during an exam?

For exam duration less than 2 hours, no breaks are allowed. For exams that last over 2 hours, a 5-minute break is allowed. Note that the exam time will keep running.

If something happens during the exam what do I do?

The Proctor will be supervising the exam throughout the whole session. If something happens, you can contact the Proctor by talking to them directly or typing in the chat box. In case communication cannot be established, the Proctor will attempt to call you on the phone you have provided in your PeopleCert Account in order to inform you of the steps that need to be followed.

Can I change my answers during the exam?

During the exam, you can navigate through the exam freely. You can move from one question to the next or skip questions and go back to them afterwards.

You can also flag any question for which you need to review and change the answer. Keep in mind that you cannot make any changes once you click on End Exam or after the exam time is up.

Am I allowed to drink water / coffee during the exam?

Yes, drinking water / coffee / beverages is allowed.

Am I allowed to have my pet with me during the exam?

Yes, pets are allowed.

How can I see the remaining time during the exam?

There will be a timer on the top right corner of the screen, showing the remaining exam time.

Upon Exam Completion

Upon Exam Completion

When will I be informed about my results?

Preliminary results are automatically issued upon exam completion and are available on your computer screen. You have the option to save them as an HTML or PDF file on your computer and keep them until the official results are issued. According to PeopleCert policy, official results are issued within 2 business days from the date your answers are submitted.

What is the difference between Preliminary and Official Results?

Preliminary results are automatically issued upon exam completion and are available on your computer screen. These results are reviewed by our Quality and Assessment department for quality and integrity reasons. Once the review is completed, the Official Results are issued. The process is completed within 2 business days from the date your answers are submitted.

Do the Official Results contain a detailed analysis of the questions I answered?

The results analysis displays a percentage of success per topic description. Using this, you can see the areas you may need to work on to achieve better results.

After your Exam

After your Exam

If I pass the exam how will I receive my certificate?

The official results of your test are issued within 2 business days from the date of the exam. If you pass the exam, along with the official results, you will also receive an e-certificate. Both the official results and the e-certificate will be uploaded on your PeopleCert Account.

Do you send a hard copy certificate along with the electronic one?

Hard copy certificates can be purchased by training organisations or by the candidate directly.

If you have taken an exam through a training organisation and did not order a hard copy certificate before taking the exam, you can order it a later stage through your PeopleCert Account or by contacting your Training Organisation and asking them to place the order on your behalf.

If you have purchased an exam voucher through PeopleCert directly, you can purchase a hard copy certificate through your PeopleCert Account after successfully completing your exam.

Is there a re-take policy in case I fail my exam?

PeopleCert has no policy for re-taking an exam. Please contact your Training Organisation to see what options there are available.

Your Privacy Matters

Your Privacy Matters

Why do I have to provide my personal data to PeopleCert?

When we provide you with examination and certification services, some information about you is required in order to confirm your identity, ensure the validity of the certification process and provide you with a great experience.   

What information about me does PeopleCert hold?

We may collect your personal information including name, address, email address, phone number, photo ID and other information. If you are taking an online exam by using the PeopleCert Online Proctoring service, we will also record the exam session (video, sound and your computer desktop) in order to ensure the security and integrity of the exam. 

Who has access to my personal information?

Your privacy is extremely important to us and we are committed to offering you a safe and hassle-free experience while visiting our websites and using our services. Only designated personnel of PeopleCert and approved business partners in cooperation with which we provide you our certification services have access to your personal information. Some of our certification services are offered in cooperation with other Test Owners; we may share your personal information with these Test Owners. We do not sell, share, rent, forward, exchange or otherwise pass on any personal information to third parties, except in the case where we are required to do so by law or by a governmental authority, or if it is required in order to protect the rights, property or safety of PeopleCert, its business partners or Test Owners. You can read our Terms of Use and Privacy Policy for more information.

What rights do I have in relation to my personal information?

You have the right to access, correct or delete your personal information at anytime. However, if you choose to delete some or all of the information we keep on file for you, we may not be able to provide our services to you. In addition, you have rights provided in the European Union General Data Protection Regulation, including the right to file a complaint, right to transfer your information elsewhere and more. To exercise these rights, please email dataprotection@peoplecert.org

How long does PeopleCert keep my personal information?

PeopleCert keeps your personal information for as long as required by law or for as long as necessary for business purposes.

For certain actions you undertake with us, there are specific periods of time we keep information about you on file:

  1. Recordings which are made when you use the PeopleCert Online Proctoring service are retained for one (1) year to provide a record of examination integrity.
  2. When you contact PeopleCert Customer Service, telephone calls and online chats may be recorded for monitoring and training purposes and to improve our services. Telephone recordings are retained for up to fifteen (15) days, and online chat recordings and emails are retained for up to one (1) year.

How can I contact PeopleCert if I have a question about my personal information?

If you have any questions or complaints relating to your personal information that PeopleCert holds, please contact Customer Service.