FAQs
All Training Providers and Exam Centres with which PeopleCert works can be found and filtered through our search engine, located in the Certifications menu. Please note that our search engine provides the head offices of the accredited organisations in the results. To find a branch that is near you please consult the Training Provider’s site.
Each Training Organisation charges different prices for an exam. We suggest you conduct some market research before you actually purchase your exam. Alternatively, you may check pricing for the exam you are interested in on the PeopleCert website, if you wish to take your exam with PeopleCert Online Proctoring.
Yes, you can book exams directly from PeopleCert. This can be done on the individual product page for every certification offered by PeopleCert.
Certain exams can be taken through Pearson VUE. If this is an option, it is clearly displayed on the product page of the product you are interested in. Simply follow the on-screen instructions and you will be taken to the Pearson VUE website.
If you have made a purchase by mistake or have changed your mind, you have the right to cancel your purchase by filing a written request of cancellation within 14 days of your initial payment as follows:
All requests for cancellation must be emailed to customerservice@peoplecert.org In the event of an appropriate cancellation request, PeopleCert will provide you with a refund. Refunds will always be made to the same credit card used for purchase.
If you are ordering your examination directly from the PeopleCert website, you will be able to acquire your eBook, in your desired language, together with your examination.
If you are undertaking training through an Accredited Training Organisation, you will be provided with a PeopleCert Voucher Code for your Examination and eBook.
Please find more information on how to Create your Account on the PeopleCert Website.
You can access your eBook from your Candidate Account by clicking on the “My eBooks” tab and then clicking on the “View Online” action. Then you will be redirected to PeopleCert’s Bookshelf to read your eBook.
The option to purchase an eBook after ordering an examination is available only for specific Advanced Level (Practitioner) certifications:
For these Certifications the option to purchase an eBook will be available in your Account. Please log in to your Account, go into the “Overview” section, and click on the “Buy eBook” option.
If you need to have access to your eBook offline on your device of choice, you may download the corresponding eBook Reader Application for your mobile or desktop device.
eBook Reader Applications are available for iOS, Android, Kindle, Mac, Windows and Chromebook powered devices.
Please follow the below steps to access your eBook from your Laptop or Desktop:
Please follow the bellow steps to access your eBook from your Mobile Device:
Any books downloaded to Bookshelf on your mobile device will be available for offline reading. You will not need to return to your PeopleCert Account to read your eBook.
For more information, please also read how to sign into the Bookshelf Apps through Single Sign-On.
We recommend that you stay Signed-in to your Offline Application. In the event you log out, simply return to PeopleCert’s Bookshelf through your Account and click on the Launch Desktop App button on the top-right side of the screen.
You can only access your PeopleCert eBooks by signing-in to your Bookshelf Application from your PeopleCert Account.
You cannot be signed in to more than one account within the VitalSource app at one time.
If you already have a Bookshelf Offline Application downloaded and you are signed in with your VitalSource credentials, you will need to sign out and sign in from your Peoplecert Account. Upon clicking on the “Launch Desktop App” button from your PeopleCert Bookshelf, your app will open and present you with the following sign out option.
VitalSource’s eBook Reader has an extensive and complete list of features such as:
Additionally, your reading interface is available in 37 languages.
When the Reader is used on multiple devices, your notes will be synced so you can have a seamless experience.
VitalSource’s Bookshelf complies with Global Accessibility Standards and benefits learners with a range of accessibility features such as Content Controls, Accessibility Icons, Color and Contrast and Read Aloud options.
Please see more information through the available video.
Please note that Internet Explorer is not supported for Online reading.
Supported Browsers:
Applications for Offline Reading:
While using your eBook, you may see an error code, alert message, or experience loading issues.
Such issues can typically be fixed by checking the message for instructions to resolve the issue.
Further to that:
If any of the above steps does not resolve the issue, please contact the PeopleCert customer service team to assist you accordingly.
If you are missing your eBook, please make sure you:
Kindly note that PeopleCert Voucher Codes purchased prior to February 1st may be used solely for examination purposes and do not provide access to eBooks.
The below AXELOS products are “Open Book”, i.e., allowing the use of the Official Core Guidance book during the examination:
During Open Book examinations you have the option to use your Official Core Guidance Paperback Book, if you have one, or your Official Core Guidance eBook.
If you wish to use your Paperback book during an Open Book examination, the following rules apply:
If you wish to use your eBook during an Open Book examination, you are allowed to view your full eBook on a second portable device such as Smartphones, Tablets or Laptops.
An electronic copy of the Book will be available on your Examination interface for all Open Book examinations:
Before sitting your examination with PeopleCert please check the Online Proctoring Guidelines:
From 3 April, 2023, PeopleCert will roll out the provision of Official Training Materials with all PeopleCert examinations.
Built by the owners of the best practice frameworks, ITIL® and PRINCE®2 , OTMs have been designed to support our Accredited Training Partners to deliver the best instructor-led training experience to their candidates. OTMs are comprehensive, covering the full syllabus and offer guided learning activities to help with learning transfer. Your training provider will advise on how the resources will be used for your training course, which can either be as a resource to actively follow the course with or as a supplementary revision aid.
To provide you with the best possible experience, PeopleCert has selected Canvas, a market-leading Learning Management Solution provider to work with. With an extensive global customer base, Canvas offers an extensive range of tried and tested features and is trusted by 6000+ institutions, 30 million educators and learners in 70+ countries.
Official Training Materials will be implemented across all PeopleCert certifications over a transition period during the next 12 months. Your ATO will advise you if your training is accompanied by OTMs.
If you are undertaking training through an Accredited Training Organisation, you will be provided with a PeopleCert Voucher Code for your Examination, eBook and Official Training Materials.
Please find more information on how to Create your Account on the PeopleCert Website.
To view and download materials offline, please visit the Resources Page. From the course home page, click on the Resources icon. Otherwise, you may follow the course as it is presented in Canvas, working through the modules, pages and activities as advised by your Accredited Training Organization.
The Learner Kit is downloadable for offline review. From the course home page, click on the Resources icon. The Learner Kit on this page are provided as zipped files that you can download.
Supported Browsers:
PeopleCert provides access to the Canvas Learning Management System to deliver our Official Training Materials and enhance robust digital learning. More information on how data is used by Instructure (the developers of Canvas) can be found at Product Privacy | Policy | Instructure.
PeopleCert offers candidates access to Canvas for 5 years from initial login.
You can only access your PeopleCert OTMs by signing-in to your training from your PeopleCert Account.
Currently, we do not offer candidates the opportunity to buy hard copies of the Learner Kits. Your Accredited Training Providers may choose to supply these to you. Please enquire with your training provider.
The use of any training materials is prohibited from open book examinations. This includes Official Training Materials.
If you have been provided a Exam Code by your Training Organisation simply visit peoplecert.org/login, create an account and you will be prompted to enter your Exam Code in order to book your exam. If you are undertaking self-study and have not been referred to PeopleCert by a Training Organisation, simply select the product you are interested in and you will be prompted to create a PeopleCert Account.
Visit peoplecert.org/login and you will be prompted to enter your Exam Code in order to register for your exam.
If you find yourself locked out of your PeopleCert Account visit peoplecert.org/reset-password and follow the on-screen instructions.
Each exam has different prerequisites, based on the syllabus of the certification. You can find the prerequisite(s) for your chosen exam on each exam’s page, through the Certifications menu. You will also be notified when you book your exam of all prerequisites of the exam for which you’ve registered.
You can upload your prerequisites to your PeopleCert Account by visiting peoplecert.org/profile and selecting “My Files / Library”. Please don’t forget to notify us via e-mail to customerservice@peoplecert.org once you have uploaded your prerequisites so that we review and approve them. For your convenience, it is suggested you upload your proof of prerequisites prior to your exam.
Candidates under 16 need their Legal Guardian's consent to register and participate in Online Proctored Exams. Legal Guardian's full contact information and consent is required during the registration process. Also, the Legal Guardian must be present on the day of the Online Proctored Exam, during the onboarding stage and must provide their consent for the exam to be recorded. Please see our Privacy and Terms of Use for additional information.
Once you schedule your exam, a Proctor is assigned to you for the specific date and time you have chosen. To select a new date and time to take your exam, simply log in to your PeopleCert Account, select "Overview", find the exam you wish to reschedule and select “Change date” which is displayed under "My exams". Please note that rescheduling an exam up to 48 hours before its start time is free. An administrative fee of USD 60 / EUR 70 / GBP 60 / AUD 85 / JPY 6815 (depending on country/currency, plus tax where applicable) will be charged for rescheduling from 48h up to 4h before the exam. After that time, a fee of USD 120 / EUR 135 / GBP 115 / AUD 170 / JPY 13635 applies.
If you have purchased an exam through a Training Organisation please contact them directly to discuss this issue. In case you have booked your exam through PeopleCert directly, simply log in to your PeopleCert Account, click on the Overview section, find your exam under ‘My exams’, and you will see the option to extend the expiry date of your Exam Code.
PeopleCert Official Mock Exams are full, timed and marked exams aiming to test your readiness to sit an Official Examination and to help you familiarise yourself with the Examination interface.
PeopleCert Official Mock Exams are different to PeopleCert Certification Exams. By purchasing and sitting Mock Exams you are not entitled to any Official Certification Services offered by PeopleCert such as, a Statement of Result, a Certificate, a Digital Badge, access to the Successful Candidate Registry.
Please note that succeeding in an Official PeopleCert Mock Exam does not guarantee success in the actual Official Examination.The validity of your Official Mock Exam is 12 months.
Once you start your Mock Exam, you will have a limit of 24 hours to complete it.
If you would like to take the same Official Mock Exam Version after completing it, you need to purchase it again.
Yes, you will receive a test report with results, indicating areas of improvement based on your answers. You can download the test report upon finishing the Mock Exam or from your PeopleCert Account on www.peoplecert.org, in the “Exam history” section.
In case you need to take a break, or you get disconnected from the Exam Interface, you can reconnect later, and your test will continue from the same point where you left off.
Please bear in mind that once you start your Mock Exam, you will have 24 hours to complete it, including breaks.
You can also purchase an Official Mock Exam directly from the PeopleCert website by hovering over the “Certification” menu on www.peoplecert.org, by clicking on your desired Mock Exam family and then the Mock Exam product. From there, you will be able to add as many Versions of the Mock Exam as you wish.
Mock Exams can also be added directly from the Shopping Cart, where they will appear as an additional option when purchasing your examination.
If you are undertaking training from an Accredited Training Organisation, you may be provided with a PeopleCert Official Mock Exams voucher code which you can redeem through your PeopleCert Account.
Once you purchase or redeem an Official Mock Exam Code, the Official Mock Exam will be available under the “Overview” section of your PeopleCert Account.
You can start at any point by clicking the “START” button.
You can download the test report upon finishing the Mock Exam, or at any point after taking the Mock Exam, throug your PeopleCert Account in the “Exam history” section.
Official Mock Exams have the same amount of questions as the Official Examination.
Software
You will need access to Internet Explorer 9 or higher, Mozilla Firefox 2 or higher, Chrome 10 or higher. JavaScript needs to be enabled.
Hardware:
Full-Time/Broadband connection
You will need access to the internet via an ADSL-connection, Double ISDN-connection, Cable-connection, Wireless connection.
Official Mock Exams are currently available for the following modules:
PeopleCert will continue to enhance its Mock Exams offering across all Certifications.
Official Mock Exams are currently available in the following languages:
If you are undertaking training through an Accredited Training Organisation, you may be provided with a PeopleCert Voucher Code for your Mock Exam.
Please find more information on how to Create your Account on the PeopleCert Website.
We announce final results within 2 business days after the candidate’s answers are officially submitted to us by the exam supervisor. In case you have received an email from PeopleCert informing you that there are pending actions from your side, please make sure that you complete the actions for the exam results to be issued.
Note that your Official Results will not be released if there is information missing from your profile.
Preliminary results are the results that are issued upon exam completion. These results are reviewed by the Quality and Assessment department for quality and integrity purposes. Once the review is complete, your Official Results are issued. The process takes 2 business days from when your answers are officially submitted.
The results analysis displays a percentage of success per topic description. Using this, you can see the areas you may need to work on to achieve better results.
The official results of your test are issued within 2 business days from the date of the exam submission. If you pass the exam, along with the official results, you will also receive an electronic certificate. Both the official results and the electronic certificate will be uploaded on your PeopleCert Account.
Hard copy certificates can be purchased by training organisations or by the candidate directly.
If you have taken an exam through a training organisation and did not order a hard copy certificate before taking the exam, you can order it a later stage through your PeopleCert Account or by contacting your Training Organisation and asking them to place the order on your behalf.
If you have purchased an exam voucher through PeopleCert directly, you can purchase a hard copy certificate through your PeopleCert Account after successfully completing your exam.
PeopleCert offers the Take2 exam re-sit service, at an affordable price, for all exams. It can be can be added directly to your exam from a PeopleCert Accredited Training Organisation, you can purchase it along the exam of your choice in your Shopping cart during the checkout process, or select to add it through your PeopleCert Candidate Profile, up to 15’ before sitting the intial exam. Take2 applies only to the exam it was purchased for, it becomes available exclusively through Online Proctoring, and is enabled only in the case of an “fail” result. To see what options are available for all other certification exams, please contact your Training Organisation or our Customer Service.
Hard Copies ordered through the PeopleCert Account have the option to be purchased with Standard or Courier Delivery.
Their dispatch and delivery times are below:
Standard Delivery (dispatched within 3-5 business days)
Courier Delivery (dispatched within 1-2 business days)
Yes, you may have a couple of blank pieces of paper to take notes. The Proctor will ask you to present them in order to ensure that they are blank on both sides. These papers must be shredded in front of the Proctor once the exam is ended.
The passing score for each exam differs. You can check the webpage of the certification you’re interested in to learn the passing score you need to achieve.
There is two-way voice communication with the Proctor. However, only the Proctor will be able to see you and your desktop.
Printing of exam material is not allowed for any AXELOS Certifications. For any other product that contains scenarios, you need to have a printer pre-installed on the computer you will use for the exam.
Once you schedule your exam, a Proctor is assigned to you for the specific date and time you have chosen. To select a new date and time to take your exam, simply log in to your PeopleCert Account, select "Overview", find the exam you wish to reschedule and select “Change date” which is displayed under "My exams". Please note that rescheduling an exam up to 48 hours before its start time is free. An administrative fee of USD 60 / EUR 70 / GBP 60 / AUD 85 / JPY 6815 (depending on country/currency, plus tax where applicable) will be charged for rescheduling from 48h up to 4h before the exam. After that time, a fee of USD 120 / EUR 135 / GBP 115 / AUD 170 / JPY 13635 applies.
For exam duration less than 2 hours, no breaks are allowed. For exams that last over 2 hours, a 5-minute break is allowed. Note that the exam time will keep running.
The Proctor will be supervising the exam throughout the whole session. If something happens, you can contact the Proctor by talking to them directly or typing in the chat box. In case communication cannot be established, the Proctor will attempt to email or call you on the phone you have provided in your PeopleCert Account in order to inform you of the steps that need to be followed.
During the exam, you can navigate through the exam freely. You can move from one question to the next or skip questions and go back to them afterwards.
You can also flag any question for which you need to review and change the answer. Keep in mind that you cannot make any changes once you click on End Exam or after the exam time is up.
Yes, drinking water / coffee / beverages is allowed.
Yes, pets are allowed.
There will be a timer on the top right corner of the screen, showing the remaining exam time.
Hard copy certificates can be purchased by training organisations or by the candidate directly.
If you have taken an exam through a training organisation and did not order a hard copy certificate before taking the exam, you can order it a later stage through your PeopleCert Account or by contacting your Training Organisation and asking them to place the order on your behalf.
If you have purchased an exam voucher through PeopleCert directly, you can purchase a hard copy certificate through your PeopleCert Account after successfully completing your exam.
Hard Copies ordered through the PeopleCert Account have the option to be purchased with Standard or Courier Delivery.
Their dispatch and delivery times are below:
Standard Delivery (dispatched within 3-5 business days)
Courier Delivery (dispatched within 1-2 business days)
When we provide you with examination and certification services, some information about you is required in order to confirm your identity, ensure the validity of the certification process and provide you with a great experience.
You have the right to access, correct or delete your personal information at anytime. However, if you choose to delete some or all of the information we keep on file for you, we may not be able to provide our services to you. In addition, you have rights provided in the European Union General Data Protection Regulation, including the right to file a complaint, right to transfer your information elsewhere and more. To exercise these rights, please email dataprotection@peoplecert.org
If you have any questions or complaints relating to your personal information that PeopleCert holds, please contact Customer Service.
PeopleCert keeps your personal information for as long as required by law or for as long as necessary for business purposes.
For certain actions you undertake with us, there are specific periods of time we keep information about you on file:
Your privacy is extremely important to us and we are committed to offering you a safe and hassle-free experience while visiting our websites and using our services. Only designated personnel of PeopleCert and approved business partners in cooperation with which we provide you our certification services have access to your personal information. Some of our certification services are offered in cooperation with other Test Owners; we may share your personal information with these Test Owners. We do not sell, share, rent, forward, exchange or otherwise pass on any personal information to third parties, except in the case where we are required to do so by law or by a governmental authority, or if it is required in order to protect the rights, property or safety of PeopleCert, its business partners or Test Owners. You can read our Terms of Use and Privacy Policy for more information.