FAQs
PeopleCert’s exclusive membership helps professionals infuse everyday work life with increased value, and equips you with the skills you need to excel and thrive in your chosen profession.
Please refer to the User Guide for more information.
PeopleCert Membership offers a Freemium Model. The reason being that we do not want to exclude anyone from participating in our community.
The Essential plan: This plan is free for everyone that has a PeopleCert account. In the Essential plan you will be able to manage all Certifications and Training and Exam Material you have acquired either from the PeopleCert.org eshop or via an Accredited Training Organization. You will also have access to and bundance of free content to kick start your learning journey and your professional development.
The Plus plan: This plan is available with annual payments. It allows you to manage all your certifications, training, and exam materials purchased through the PeopleCert.org eShop or an Accredited Training Organisation. Enhance your exam preparation with learning resources, mock exams, and the Take2 option for a second exam attempt. As a Plus member, you’ll gain access to exclusive content designed to help you excel in your profession. This includes the PeopleCert Library, featuring over 150 official eBooks, practice guides, and playbooks for ITIL, PRINCE2, and more, to enhance your skills and decision-making capabilities. Additionally, you can participate in exclusive webinars and masterclasses, access the Continuous Professional Development (CPD) platform to maintain your certifications, and showcase your achievements with digital badges.
Please reference the User Guide for more information.
The following PeopleCert Certifications include the Official eBook as part of the purchase:
The eBooks that are available in the PeopleCert Library are:
If your eBook is missing, please check the following:
If you purchase your exam directly from the PeopleCert website, your eBook—available in your preferred language—will be included with your exam order.
If you are taking your exam through an Accredited Training Organization (ATO), you will receive a PeopleCert Voucher Code that includes both your exam and eBook access.
Please find more information on how to Create your Account on the PeopleCert Website.
To access your eBook, log in to your PeopleCert Candidate Account. Once logged in, go to the My Resources tab and click on Library. From there, you can view and open your eBook directly.
To access your eBook offline on your preferred device, you’ll need to download the VitalSource Bookshelf app, available for:
Desktop: Windows, Mac, Chromebook
Mobile: iOS, Android, Kindle
For Laptop or Desktop Devices:
1. Log in to your PeopleCert Account and go to the “My eBooks” section.
2. Click “View Online” to open your Bookshelf.
3. In the top-right corner, click “Download our App.”
You will be redirected to VitalSource’s download page to select and install the app for your device.
4. Important: After installation, do not launch the app directly.
Instead, return to PeopleCert’s Bookshelf and click “Launch Desktop App” in the top-right corner.
5. Your browser will ask for permission to open the VitalSource Bookshelf. Click “Open VitalSource Bookshelf” to launch the app and download your eBook for offline use.
For Mobile Devices:
1. Log in to your PeopleCert Account, go to the “My eBooks” section, and click “View Online.”
2. The Bookshelf module will open and prompt you with two options:
• Launch App: If you already have the Bookshelf app installed, click this to open your eBook in the app.
- If not installed, you’ll be redirected to your app store to download it.
• Not Now: Select this to continue viewing your eBook in your mobile browser via Bookshelf Online.
Once your eBook is downloaded in the mobile app, it will remain available for offline reading. You won’t need to return to your PeopleCert account to access it again.
For more information, please refer to our guide on how to sign into the Bookshelf apps using Single Sign-On (SSO).
VitalSource’s eBook Reader has an extensive and complete list of features such as:
Additionally, your reading interface is available in 37 languages.
When the Reader is used on multiple devices, your notes will be synced so you can have a seamless experience.
VitalSource’s Bookshelf complies with Global Accessibility Standards and benefits learners with a range of accessibility features such as Content Controls, Accessibility Icons, Color and Contrast and Read Aloud options.
Please see more information through the available video.
You can only access your PeopleCert eBooks by signing-in to your Bookshelf Application from your PeopleCert Account.
You cannot be signed in to more than one account within the VitalSource app at one time.
If you already have a Bookshelf Offline Application downloaded and you are signed in with your VitalSource credentials, you will need to sign out and sign in from your Peoplecert Account. Upon clicking on the “Launch Desktop App” button from your PeopleCert Bookshelf, your app will open and present you with the following sign out option.
For the best experience reading your eBook online, we recommend using one of the following supported browsers:
Note: Internet Explorer is not supported. Please use one of the browsers listed above to ensure full functionality and compatibility when reading your eBook online.
Applications for Offline Reading:
If you encounter an error code, alert message, or loading issue while using your eBook, it can often be resolved by following the instructions provided in the message.
Additionally, try the following steps:
If the issue persists after trying the above, please contact the PeopleCert Customer Service team for further assistance.
The below Certifications are “Open Book”, i.e., allowing the use of the Official Core Guidance book during the examination:
During Open Book examinations you may use either the Official Core Guidance Paperback Book or the Official Core Guidance eBook.
If using a Paperback Book:
If using an eBook:
• You may access your full eBook on a second portable device, such as a smartphone, tablet, or laptop.
• Additionally, an electronic copy of the Official Core Guidance will be available within your exam interface.
Before your exam, please review the Online Proctoring Guidelines:
You have the right to access, correct or delete your personal information at anytime. However, if you choose to delete some or all of the information we keep on file for you, we may not be able to provide our services to you. In addition, you have rights provided in the European Union General Data Protection Regulation, including the right to file a complaint, right to transfer your information elsewhere and more. To exercise these rights, please email dataprotection@peoplecert.org
PeopleCert keeps your personal information for as long as required by law or for as long as necessary for business purposes.
For certain actions you undertake with us, there are specific periods of time we keep information about you on file:
Your privacy is extremely important to us and we are committed to offering you a safe and hassle-free experience while visiting our websites and using our services. Only designated personnel of PeopleCert and approved business partners in cooperation with which we provide you our certification services have access to your personal information. Some of our certification services are offered in cooperation with other Test Owners; we may share your personal information with these Test Owners. We do not sell, share, rent, forward, exchange or otherwise pass on any personal information to third parties, except in the case where we are required to do so by law or by a governmental authority, or if it is required in order to protect the rights, property or safety of PeopleCert, its business partners or Test Owners. You can read our Terms of Use and Privacy Policy for more information.
If you have any questions or complaints relating to your personal information that PeopleCert holds, please contact Customer Service.
When we provide you with examination and certification services, some information about you is required in order to confirm your identity, ensure the validity of the certification process and provide you with a great experience.
PeopleCert’s Continuous Professional Development (CPD) points offer certification holders a unique opportunity to keep their certification(s) current by logging CPD points for activities they perform in their daily professional life, as shown on the CPD table on the Continuous Professional Development page.
PeopleCert's Continuous Professional Development (CPD) programme encompasses PeopleCert's commitment to employers and the market that the skills you have earned through your Certification are maintained and kept up to date through time. Participating in the CPD programme will keep your Certification current, and enable you to stay up to date with best practices in your discipline, support your everyday work, optimise efficiencies, introduce better ways of working with your team and enhance your career potential.
To add CPD points, log in to your PeopleCert Plus Membership and visit the CPDs section under My Certificates. Select your Certificate Suite to start adding CPDs. It is mandatory to add the type of CPD, the points you are claiming, completion date, description, and what you have learned. You can also upload any supporting documents. Please refer to the CPD Guide for more details.
Please refer to the CPD Guide available in your PeopleCert Account for all CPD eligibility criteria.
For support, please reach out to our Customer Service team using the channels available here.
Provided you have activated your PeopleCert Public Profile, you are in full control of when and where you share your achievements. Once you are in your Public Profile, you can select to either share your whole Profile or each Digital Badge individually.
To build your Public Profile:
Once you complete these actions, this information will show up on your Public Profile.
To share your Public Profile:
By default your Public Profile is not activated, meaning that no one apart from you can view it. To activate and share your Public Profile, visit your Personal Info page and change the Profile status to Active. You can now share the link to your Public Profile with anyone in your Professional Network.
Your Digital Badge will be issued automatically upon receiving your exam results. If you have an active certificate and are still unable to see your Digital Badge, please contact our Customer Service team via our support channels for assistance.
Visit peoplecert.org/login and you will be prompted to enter your Exam Code in order to register for your exam.
Please fill out the contact form here selecting change my personal information.
If this is not about a correction due to a mistype, but a complete change of your last name, please provide us with a legal document where both names are displayed (previous and current).
You can navigate to your Personal Info in your account and manage other details such as your Gender, Photo ID Issue Date, Email and Phone Number.
You can also add professional information and any other additional information you would like to add that can be shared to your Public Profile.
By default, your Public Profile is not activated, meaning that no one apart from you can view it. To activate and share your Public Profile, visit your Personal Info page and change the Profile status to Active. You can now share the link to your Public Profile with anyone in your Professional network.
If you find yourself locked out of your PeopleCert Account visit peoplecert.org/reset-password and follow the on-screen instructions.
If you have been provided with an Exam Code by your Training Organisation simply visit peoplecert.org/login, create an account and you will be prompted to enter your Exam Code in order to book your exam. If you are undertaking self-study and have not been referred to PeopleCert by a Training Organisation, simply select the product you are interested in and you will be prompted to create a PeopleCert account.
All Training Providers and Exam Centres with which PeopleCert works can be found and filtered through our search engine, located in the Certifications menu. Please note that our search engine provides the head offices of the accredited organisations in the results. To find a branch that is near you please consult the Training Provider’s site.
Each Training Organisation charges different prices for an exam. We suggest you conduct some market research before you actually purchase your exam. Alternatively, you may check pricing for the exam you are interested in on the PeopleCert website, if you wish to take your exam with PeopleCert Online Proctoring.
If you have made a purchase by mistake or have changed your mind, you have the right to cancel your purchase by filing a written request of cancellation within 14 days of your initial payment as follows:
All requests for cancellation must be emailed to customerservice@peoplecert.org In the event of an appropriate cancellation request, PeopleCert will provide you with a refund. Refunds will always be made to the same credit card used for purchase.
Log in to your PeopleCert Membership account, select “Overview”, find the exam for which you wish to change the proctor’s language and select “Change date and/or proctor’s language” which is displayed under “My exams”. Please note that changing the proctor's language will provide new exam time slots depending on proctor availability.
Once you schedule your exam, a Proctor is assigned to you for the specific date and time you have chosen. To select a new date and time to take your exam, simply log in to your PeopleCert account, select "Overview", find the exam you wish to reschedule and select “Change date” which is displayed under "My exams". Please note that rescheduling an exam up to 48 hours before its start time is free. An administrative fee of USD 60 / EUR 70 / GBP 60 / AUD 85 / JPY 6815 (depending on country/currency, plus tax where applicable) will be charged for rescheduling from 48h up to 4h before the exam. After that time, a fee of USD 120 / EUR 135 / GBP 115 / AUD 170 / JPY 13635 applies.
If you have purchased an exam through a Training Organisation please contact them directly to discuss this issue. In case you have booked your exam through PeopleCert directly, simply log in to your PeopleCert account, click on the Overview section, find your exam under ‘My exams’, and you will see the option to extend the expiry date of your Exam Code.
Each exam has different prerequisites, based on the syllabus of the certification. You can find the prerequisite(s) for your chosen exam on each exam’s page, through the Certifications menu. You will also be notified when you book your exam of all prerequisites of the exam for which you’ve registered.
You can upload your prerequisites to your PeopleCert account by visiting peoplecert.org/profile and selecting “My Files”.
Please don’t forget to notify us via e-mail to customerservice@peoplecert.org once you have uploaded your prerequisites so that we review and approve them.
For your convenience, it is suggested you upload your proof of prerequisites prior to your exam.
Candidates under 16 need their Legal Guardian's consent to register and participate in Online Proctored Exams. Legal Guardian's full contact information and consent is required during the registration process. Also, the Legal Guardian must be present on the day of the Online Proctored Exam, during the onboarding stage and must provide their consent for the exam to be recorded. Please see our Privacy and Terms of Use for additional information.
From 3 April, 2023, PeopleCert will roll out the provision of Official Training Materials with all PeopleCert examinations.
Built by the owners of the best practice frameworks, ITIL® and PRINCE®2 , OTMs have been designed to support our Accredited Training Partners to deliver the best instructor-led training experience to their candidates. OTMs are comprehensive, covering the full syllabus and offer guided learning activities to help with learning transfer. Your training provider will advise on how the resources will be used for your training course, which can either be as a resource to actively follow the course with or as a supplementary revision aid.
To provide you with the best possible experience, PeopleCert has selected Canvas, a market-leading Learning Management Solution provider to work with. With an extensive global customer base, Canvas offers an extensive range of tried and tested features and is trusted by 6000+ institutions, 30 million educators and learners in 70+ countries.
Official Training Materials will be implemented across all PeopleCert certifications over a transition period during the next 12 months. Your ATO will advise you if your training is accompanied by OTMs.
If you are undertaking training through an Accredited Training Organisation, you will be provided with a PeopleCert Voucher Code for your Examination, eBook and Official Training Materials.
Please find more information on how to Create your Account on the PeopleCert Website.
To view and download materials offline, please visit the Resources Page. From the course home page, click on the Resources icon. Otherwise, you may follow the course as it is presented in Canvas, working through the modules, pages and activities as advised by your Accredited Training Organization.
If you have purchased your exam via the PeopleCert website, you will find the Official Training Materials Learner Kit has been added to your PeopleCert account. Please navigate to the MyTraining tab and select the course title, which will take you to Canvas, PeopleCert’s LMS, where you can download the Learner Kit in the Resources area.
The Learner Kit is downloadable for offline review. From the course home page, click on the Resources icon. The Learner Kit on this page are provided as zipped files that you can download.
You can only access your PeopleCert OTMs by signing-in to your training from your PeopleCert Account.
Supported Browsers:
PeopleCert provides access to the Canvas Learning Management System to deliver our Official Training Materials and enhance robust digital learning. More information on how data is used by Instructure (the developers of Canvas) can be found at Product Privacy | Policy | Instructure.
PeopleCert offers candidates access to Canvas for 5 years from initial login.
Currently, we do not offer candidates the opportunity to buy hard copies of the Learner Kits. Your Accredited Training Providers may choose to supply these to you. Please enquire with your training provider.
The use of any training materials is prohibited from open book examinations. This includes Official Training Materials.
PeopleCert Official Mock Exams are full, timed and marked exams aiming to test your readiness to sit an Official Examination and to help you familiarise yourself with the Examination interface.
Please note that PeopleCert Official Mock Exams are different to PeopleCert Certification Exams. By purchasing and sitting Mock Exams you are not entitled to any Official Certification Services offered by PeopleCert such as, a Statement of Result, a Certificate, a Digital Badge, or access to the Successful Candidate Registry. Succeeding in an Official PeopleCert Mock Exam does not guarantee success in the actual Official Examination.
We have also enhanced our annual PeopleCert Plus Membership with the addition of a Mock Exam, and Take2, the option to re-sit the exam. Every annual PeopleCert Plus Membership order you place will now include the Mock Exam + Take2, the option to re-sit each exam your learners take.
You can purchase an Official Mock Exam directly from the PeopleCert website by following the below link: https://www.peoplecert.org/browse-mock-exams. Click on your desired Mock Exam family and then the Mock Exam product. From there, you will be able to select the language and version of the mock exam you wish to purchase.
Mock Exams can also be added directly from the Shopping Cart, where they will appear as an additional option when purchasing your examination.
If you are undertaking training from an Accredited Training Organisation, you may be provided with a PeopleCert Official Mock Exams voucher code which you can redeem through your PeopleCert Account.
Yes, you will receive a test report with results, indicating areas of improvement based on your answers. You can download the test report upon finishing the Mock Exam or from your PeopleCert Account on www.peoplecert.org, in the “Exam history” section.
The validity of your Official Mock Exam is 12 months.
Once you start your Mock Exam, you will have a limit of 24 hours to complete it.
In case you need to take a break, or you get disconnected from the Exam Interface, you can reconnect later, and your test will continue from the same point where you left off.
Please bear in mind that once you start your Mock Exam, you will have 24 hours to complete it, including breaks.
Official Mock Exams have the same amount of questions as the Official Examination.
If you would like to take the same Official Mock Exam Version after completing it, you need to purchase it again.
Official Mock Exams are currently available in the following languages:
| Certifications | Available Languages |
|---|---|
| PRINCE2 7 Foundation | Chinese, Danish, Dutch, English, French, German, Italian, Japanese, Norwegian, Polish, Portuguese (Brazil), Spanish |
| PRINCE2 7 Practitioner | Chinese, Danish, Dutch, English, French, German, Italian, Japanese, Norwegian, Polish, Portuguese (Brazil), Spanish |
| PRINCE2 6th Foundation | Danish, Dutch, Norwegian |
| MSP 5th Foundation | Chinese, English |
| M_o_R 4 Practitioner | English |
| ITIL 4 Foundation | Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish |
| ITIL 4 Specialist: Create, Deliver and Support | English |
| ITIL 4 Specialist: Drive Stakeholder Value | English |
| ITIL 4 Specialist: High-Velocity IT | English |
| ITIL 4 Specialist: Direct, Plan and Improve | English |
| ITIL 4 Leader: Digital & IT Strategy | English |
| ITIL 4 Specialist: Monitor, Support and Fulfil | Chinese, English, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish |
| ITIL 4 Specialist: Plan, Implement and Control | English |
| ITIL 4 Specialist: Collaborate, Assure and Improve | English |
| ITIL 4 Practitioner: Change Enablement | English |
| ITIL 4 Practitioner: Continual Improvement | English |
| ITIL 4 Practitioner: Deployment Management | English |
| ITIL 4 Practitioner: Incident Management | Chinese, English, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish |
| ITIL 4 Practitioner: Information Security Management | English |
| ITIL 4 Practitioner: IT Asset Management | English |
| ITIL 4 Practitioner: Monitoring and Event Management | Chinese, English, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish |
| ITIL 4 Practitioner: Problem Management | Chinese, English, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish |
| ITIL 4 Practitioner: Relationship Management | English |
| ITIL 4 Practitioner: Release Management | English |
| ITIL 4 Practitioner: Service Configuration Management | English |
| ITIL 4 Practitioner: Service Desk | Chinese, English, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish |
| ITIL 4 Practitioner: Service Level Management | English |
| ITIL 4 Practitioner: Service Request Management | Chinese, English, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish |
| ITIL 4 Practitioner: Supplier Management | English |
| ITIL 4 Specialist: Business Relationship Management | English |
| ITIL 4 Specialist: IT Asset Management | English |
| Lean Six Sigma - IASSC Green Belt | English, French, Japanese, Latin Spanish |
| Lean Six Sigma - IASSC Yellow Belt | English, French, Japanese, Latin Spanish |
| Lean Six Sigma - IASSC Black Belt | English, French, Japanese, Latin Spanish |
If you are undertaking training through an Accredited Training Organisation, you may be provided with a PeopleCert Voucher Code for your Mock Exam.
Please find more information on how to create your account on the PeopleCert website.
Once you purchase or redeem an Official Mock Exam Code, the Official Mock Exam will be available under the “Overview” section of your PeopleCert account.
You can start at any point by clicking the “START” button.
You can download the test report upon finishing the Mock Exam, or at any point after taking the Mock Exam, through your PeopleCert account in the “Exam history” section.
Once you schedule your exam, a Proctor is assigned to you for the specific date and time you have chosen. To select a new date and time to take your exam, simply log in to your PeopleCert Account, select "Overview", find the exam you wish to reschedule and select “Change date” which is displayed under "My exams". Please note that rescheduling an exam up to 48 hours before its start time is free. An administrative fee of USD 60 / EUR 70 / GBP 60 / AUD 85 / JPY 6815 (depending on country/currency, plus tax where applicable) will be charged for rescheduling from 48h up to 4h before the exam. After that time, a fee of USD 120 / EUR 135 / GBP 115 / AUD 170 / JPY 13635 applies.
Printing of exam material is not allowed for any AXELOS Certifications. For any other product that contains scenarios, you need to have a printer pre-installed on the computer you will use for the exam.
There is two-way voice communication with the Proctor. However, only the Proctor will be able to see you and your desktop.
Yes, you may have a couple of blank pieces of paper to take notes. The Proctor will ask you to present them in order to ensure that they are blank on both sides. These papers must be shredded in front of the Proctor once the exam is ended.
The passing score for each exam differs. You can check the webpage of the certification you’re interested in to learn the passing score you need to achieve.
Yes, pets are allowed.
For exam duration less than 2 hours, no breaks are allowed. For exams that last over 2 hours, a 5-minute break is allowed. Note that the exam time will keep running.
During the exam, you can navigate through the exam freely. You can move from one question to the next or skip questions and go back to them afterwards.
You can also flag any question for which you need to review and change the answer. Keep in mind that you cannot make any changes once you click on End Exam or after the exam time is up.
The Proctor will be supervising the exam throughout the whole session. If something happens, you can contact the Proctor by talking to them directly or typing in the chat box. In case communication cannot be established, the Proctor will attempt to email or call you on the phone you have provided in your PeopleCert Account in order to inform you of the steps that need to be followed.
Yes, drinking water / coffee / beverages is allowed.
There will be a timer on the top right corner of the screen, showing the remaining exam time.
Hard copy certificates can be purchased by training organisations or by the candidate directly.
If you have taken an exam through a training organisation and did not order a hard copy certificate before taking the exam, you can order it a later stage through your PeopleCert Account or by contacting your Training Organisation and asking them to place the order on your behalf.
If you have purchased an exam voucher through PeopleCert directly, you can purchase a hard copy certificate through your PeopleCert Account after successfully completing your exam.
Hard Copies ordered through the PeopleCert Account have the option to be purchased with Standard or Courier Delivery.
Their dispatch and delivery times are below:
Standard Delivery (dispatched within 3-5 business days)
Courier Delivery (dispatched within 1-2 business days)
We announce final results within 2 business days after the candidate’s answers are officially submitted to us by the exam supervisor. In case you have received an email from PeopleCert informing you that there are pending actions from your side, please make sure that you complete the actions for the exam results to be issued.
Note that your Official Results will not be released if there is information missing from your profile.
Preliminary results are the results that are issued upon exam completion. These results are reviewed by the Quality and Assessment department for quality and integrity purposes. Once the review is complete, your Official Results are issued. The process takes 2 business days from when your answers are officially submitted.
The results analysis displays a percentage of success per topic description. Using this, you can see the areas you may need to work on to achieve better results.
The official results of your test are issued within 2 business days from the date of the exam. If you pass the exam, along with the official results, you will also receive an e-certificate. Both the official results and the e-certificate will be uploaded on your PeopleCert account.
Hard copy certificates can be purchased by training organisations or by the candidate directly.
If you have taken an exam through a training organisation and did not order a hard copy certificate before taking the exam, you can order it a later stage through your PeopleCert Account or by contacting your Training Organisation and asking them to place the order on your behalf.
If you have purchased an exam voucher through PeopleCert directly, you can purchase a hard copy certificate through your PeopleCert Account after successfully completing your exam.
Hard Copies ordered through the PeopleCert Account have the option to be purchased with Standard or Courier Delivery.
Their dispatch and delivery times are below:
Standard Delivery (dispatched within 3-5 business days)
Courier Delivery (dispatched within 1-2 business days)
Find the full list of retiring certifications, along with final exam dates and essential information in the following links:
Yes, you can renew your certification by passing an exam within the same product suite. Certifications that require renewal and the associated Product Suites are detailed here. For instance, if your PRINCE2 6th certification has passed its “renew by” date, you can renew it by successfully completing either the PRINCE2 7 Practitioner or PRINCE2 Agile Practitioner exams. Additionally, accruing CPD points is another way to maintain the currency of your certification.
Yes, you can still add CPDs to achieve renewal of your chosen certificate. The discontinuation of certification exams does not affect your ability to log CPD points, ensuring you can still renew your certificate successfully.
Yes, successfully passing the certification exam enables you to claim your digital badge. However, ensure you complete the exam before its discontinuation date to secure your badge.
Missing the exam discontinuation date means you will be unable to take the exam. To avoid this, we advise scheduling your exam ahead of time, ensuring you meet the deadline.
No, vouchers are non-transferable and are valid only for the certification module for which they were originally purchased. To enroll in a different certification, a new voucher must be acquired specifically for that module.
* It may be possible for a candidate to have an older version of the certification for Foundation but they need to have the latest version for Practitioner to qualify for the designation.