The world’s most widely used IT Service Management framework

Learn how to introduce, apply & adapt ITIL® within an organisation

What is ITIL®

Developed by the Cabinet Office, ITIL (IT Infrastructure Library) is the most widely accepted approach to IT Service Management (ITSM) in the world, with more than 2,000,000 certified people, as it provides a cohesive set of best practices, drawn from the public and private sectors worldwide.

ITIL enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services.

ITIL is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organisations worldwide, such as NASA, the UK National Health Service (NHS) and Disney™.

The ITIL® certification scheme provides a modular approach to the ITIL framework, and through its tiered structure, it provides candidates flexibility depending on the different disciplines and areas of ITIL they want to focus on. ITIL is currently evolving from ITIL v3 to ITIL 4 and you can find out more about each scheme and the transition journey below.


Certification Scheme


The new Certification Scheme

Watch this short video to find out how you and your organisations can benefit from ITIL®


Who is ITIL® for?

  • IT professionals involved in the delivery or support of IT services
  • Business professionals who need to further understand how IT can help maximise their business potential


ITIL® Benefits for the professional

  • Enhances your employment prospects
  • Makes your skills more competitive
  • Proves your expertise and know how
  • Boosts your job productivity
  • Increases your standing within the IT community


ITIL® Benefits for the organisation

  • Aligns IT with business needs making the former an asset to the business
  • Increases cost effectiveness and productivity
  • Improves customer service delivery
  • Improves ROI of IT services through the use of proven best practice processes
  • Offers greater visibility of IT costs and IT assets
  • Reduces the cost of recruitment and training – hiring ITIL qualified people is easier