ITIL® 4 Foundation

ITIL® 4 Foundation: an introduction to ITIL 4

ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4 Foundation equips candidates with:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Who is ITIL 4 Foundation for:

ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

ITIL 4 continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.

Already ITIL v3 certified? Find out how you can transition to ITIL 4 here.

Starting from 1 February 2022, exam vouchers for AXELOS Certifications, including ITIL® 4 Foundation: an introduction to ITIL 4, will incorporate the corresponding Digital Core Guidance (eBook).  The Core Guidance eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account, upon exam purchase and the candidate is able to take advantage of several features available like annotation, highlighting, etc. The ITIL 4 Foundation Core Guidance eBook is already available in many languages, with more to be added soon. 


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  • 業界のリーダーやベストプラクティスに焦点を当てたケーススタディ
  • 試験準備資料、試験ガイダンス動画、認定資格のエキスパートによるコンテンツ
  • デジタルバッジで世界と成果を共有
  • 認定資格の有効性を維持するためのツール


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  • 1

    Increase your salary prospects

    Global surveys demonstrate that ITIL qualified individuals are better paid.

  • 2

    Learn the global language

    Learn the global language used within ITSM to effectively communicate with colleagues and other ITSM professionals

  • 3

    Delivering value

    Understand how services are delivering value in your organization





    In as little as 4 hours from booking via PeopleCert Online Proctoring. 

    価格:対象国 United States