Want to discover how AI is reshaping ITSM?
Watch this introductory webinar with renowned ITIL architects Adam Griffith and Roman Zhuravlev, to uncover what we know so far about AI in ITSM, how ITIL will help you leverage AI to reach your objectives faster and better, and what’s coming up next in this fascinating field.
Free for all
Take a closer look at how AI is shaking up the tools we use in IT Service Management. Roman and Adam will exchange views with seasoned ITSM pros Akshay Anand and Vijay Rayapati about smart automation, predictive analytics, copilots, and the multiple ways in which AI is quietly revolutionizing how we handle everything from incident resolution to knowledge management.
Plus members only
AI ethicist James Finister delves into the ethical challenges posed by AI technologies. Watch this captivating webinar to learn more about responsible AI practices, transparency and bias mitigation linked to AI, and the ethical considerations of implementing AI systems in ITSM.
Plus members only
Gain insight into AI adoption in ITSM worldwide and catch a glimpse of what the future of ITSM holds, based on the results of two thought-provoking surveys. In this webinar, ITSM pros Stephen Mann of ITSM.tools and Sajeesh Sahadevan of Atomicwork will reveal their findings on AI adoption across IT organizations, the sentiment regarding AI adoption, and user satisfaction linked to the use of AI tools, while offering their unique perspective on this captivating topic.
Plus members only
Ansgar Koene, Global AI Ethics and Regulatory Leader at EY, will share an overview of the regulatory approaches to AI across Europe, North America and Asia. Dive into this session to learn more about the key trends that will shape AI regulation in the near future, how these regulatory developments are supported nationally and globally, and what steps organizations must take to ensure they’re AI compliant.
Plus members only
Don’t miss this final webinar with webinar hosts and leading ITSM practitioners, Adam Griffith and Roman Zhuravlev, for a synopsis of the key topics covered in this Masterclass. Deepen your understanding by watching them answer attendees’ questions and unravel how to leverage ITIL to effectively integrate AI in service management.
Plus members only
We’ll start off by sharing important findings from the State of AI in IT 2025 report, which was organized in collaboration with Atomicwork, ITSM.tools. In this session, we’ll explore the key trends, challenges, and real-world applications of AI in IT.
Speakers: Steven Mann (ITSM.tools), Sajeesh Sahadevan (Atomicwork), Roman Zhuravlev and Adam Griffith, PeopleCert
Free for all
Workflow automation has long depended on manually configured rules and logic. But AI is changing the game - making systems more adaptive, less brittle, and dramatically faster to scale. Uncover how AI can intelligently enhance workflows without constant human intervention.
Featured ATVs: ManageEngine (Zoho Corp), OpenText, OMNINET
Moderator: Simon Bradford
ITIL Master, ITIL Ambassador, PRINCE2 Agile Practitioner, PRINCE2 Agile Expert, Director Strategic Solutions | Leading Service Management Solutions
Plus members only
Discover how AI is driving cost savings across ITIL 4 practices - like Incident Management, Problem Management, and Change Enablement. In this session, we’ll demonstrate how automation, smart analytics, and decision support tools can reduce costs while boosting service quality.
Featured ATVs: Invgate, SysAid, Matrix42
Plus members only
Using a single AI model often leads to limited outcomes. This session explores how to build a “mixture of experts” model - leveraging multiple AI engines, each tuned for specific strengths. Learn how to orchestrate them into a cohesive architecture that adapts, scales, and outperforms.
Featured ATVs: Atlassian
Moderator: Simon Bradford
ITIL Master, ITIL Ambassador, PRINCE2 Agile Practitioner, PRINCE2 Agile Expert, Director Strategic Solutions | Leading Service Management Solutions
Plus members only