Introducing our AI Knowledge Center

Available only to Plus members

The ultimate resource hub to enhance your skill set, drive innovation and make your mark.
Stay at the top of your game with cutting-edge resources and unique perspectives on AI, ITSM, Project Management and more!

New 'AI Unlocked' course
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Master the fundamentals of Artificial Intelligence and keep up to speed with our online course, which covers all the essential concepts, main technologies and key AI applications across industries.
Learn it all in a single course
From AI’s early beginnings to core concepts in Machine Learning, Deep Learning, Natural Language Processing and GenAI, among others, ‘AI Unlocked’ equips you with everything you need to excel in a world that’s evolving at lightning speed.
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AI in ITSM: an introduction

Want to discover how AI is reshaping ITSM?

Watch this introductory webinar with renowned ITIL architects Adam Griffith and Roman Zhuravlev, to uncover what we know so far about AI in ITSM, how ITIL will help you leverage AI to reach your objectives faster and better, and what’s coming up next in this fascinating field.

Free for all

AI in ITSM tools: core component or add-on?

Take a closer look at how AI is shaking up the tools we use in IT Service Management. Roman and Adam will exchange views with seasoned ITSM pros Akshay Anand and Vijay Rayapati about smart automation, predictive analytics, copilots, and the multiple ways in which AI is quietly revolutionizing how we handle everything from incident resolution to knowledge management.

Plus members only

AI ethics in ITSM and beyond

AI ethicist James Finister delves into the ethical challenges posed by AI technologies. Watch this captivating webinar to learn more about responsible AI practices, transparency and bias mitigation linked to AI, and the ethical considerations of implementing AI systems in ITSM.

Plus members only

Adoption of AI in ITSM: Trends & insights

Gain insight into AI adoption in ITSM worldwide and catch a glimpse of what the future of ITSM holds, based on the results of two thought-provoking surveys. In this webinar, ITSM pros Stephen Mann of ITSM.tools and Sajeesh Sahadevan of Atomicwork will reveal their findings on AI adoption across IT organizations, the sentiment regarding AI adoption, and user satisfaction linked to the use of AI tools, while offering their unique perspective on this captivating topic.

Plus members only

Global trends in AI regulation

Ansgar Koene, Global AI Ethics and Regulatory Leader at EY, will share an overview of the regulatory approaches to AI across Europe, North America and Asia. Dive into this session to learn more about the key trends that will shape AI regulation in the near future, how these regulatory developments are supported nationally and globally, and what steps organizations must take to ensure they’re AI compliant.

Plus members only

AI in ITIL: what’s next?

Don’t miss this final webinar with webinar hosts and leading ITSM practitioners, Adam Griffith and Roman Zhuravlev, for a synopsis of the key topics covered in this Masterclass. Deepen your understanding by watching them answer attendees’ questions and unravel how to leverage ITIL to effectively integrate AI in service management.

Plus members only

The State of AI in IT 2025

We’ll start off by sharing important findings from the State of AI in IT 2025 report, which was organized in collaboration with Atomicwork, ITSM.tools. In this session, we’ll explore the key trends, challenges, and real-world applications of AI in IT.

Speakers: Steven Mann (ITSM.tools), Sajeesh Sahadevan (Atomicwork), Roman Zhuravlev and Adam Griffith, PeopleCert

Free for all

Elevating Workflow Automation with AI

Workflow automation has long depended on manually configured rules and logic. But AI is changing the game - making systems more adaptive, less brittle, and dramatically faster to scale. Uncover how AI can intelligently enhance workflows without constant human intervention.

Featured ATVs: ManageEngine (Zoho Corp), OpenText, OMNINET

Moderator: Simon Bradford
ITIL Master, ITIL Ambassador, PRINCE2 Agile Practitioner, PRINCE2 Agile Expert, Director Strategic Solutions | Leading Service Management Solutions

Plus members only

Optimizing IT Costs Across Practices with AI

Discover how AI is driving cost savings across ITIL 4 practices - like Incident Management, Problem Management, and Change Enablement. In this session, we’ll demonstrate how automation, smart analytics, and decision support tools can reduce costs while boosting service quality.

Featured ATVs: Invgate, SysAid, Matrix42

Plus members only

Mixture of Experts: Ensemble AI Architectures in IT Operations

Using a single AI model often leads to limited outcomes. This session explores how to build a “mixture of experts” model - leveraging multiple AI engines, each tuned for specific strengths. Learn how to orchestrate them into a cohesive architecture that adapts, scales, and outperforms.

Featured ATVs: Atlassian

Moderator: Simon Bradford
ITIL Master, ITIL Ambassador, PRINCE2 Agile Practitioner, PRINCE2 Agile Expert, Director Strategic Solutions | Leading Service Management Solutions

Plus members only

Additional resources
PRINCE2 AI Practice Guide
Delve into this indispensable resource to deepen your understanding of AI in project management. Learn best practices for implementing AI alongside PRINCE2 Project Management to transform your organization’s project delivery and reach new heights.
Expert Panel: AIOps – Past, Present and Future
Watch our webinar recording to learn how AIOps evolved from DevOps, uncover how AI is reshaping IT operations and gain actionable insights for implementing AIOps to enhance reliability, streamline workflows, maximize efficiency and improve the customer experience.
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Become a PeopleCert Plus member and gain access to a wealth of exclusive resources, all designed to fuel your professional growth and help you take the next step in your career.
Delve into a wide array of top-tier content, including the PeopleCert Library and its 150+ Official eBooks, as well as Practice Guides, exam preparation materials, all our expert led Masterclass webinar series and Articles curated by the industry’s best.

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