Join our new webinar masterclass series to navigate the transformative world of generative AI, with insights on adoption strategies, risk management, ITSM tools evolution, regulatory changes, and ITIL's approach to AI.

This series, featuring esteemed guest speakers and hosted by PeopleCert Experts Adam Griffith and Roman Zhuravlev, promises to equip IT service managers and professionals with the knowledge to leverage AI effectively.

Who is this course for?

This webinar series is essential for ITSM professionals, whether you're an early adopter or a seasoned practitioner, particularly ITSM practitioners, Managers, and Leaders.
However, the ‘AI ethics’ and ‘AI regulations’ episodes are valuable to anybody currently using or considering using AI in their professional practice.
How can the intersection of AI and IT help you in your everyday work?
Join the AI Revolution!
Begin your masterclass journey with our first webinar!
Delve into the introductory session of the 'AI in ITSM' masterclass series, where Adam and Roman share insights into the current state of AI in ITSM, future projections for 2024, and our integration efforts within ITIL development.
The impact of AI on ITSM
How ITIL will adapt to AI-driven changes
Anticipated guidance on applying AI in service management

Digital Badges
for Masterclass Completion

Plus members and certification holders who attend the whole webinar series will receive a digital badge. This will serve as proof of continuous professional development as an up-to-date credential.

'AI in ITSM’ demonstrates that the individual understands the recent trends of AI development and AI application in service management and includes technical, ethical, legal, and operational aspects of the AI adoption across industries and roles

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Earn 1 CPD point for each webinar you attend.

Who are the speakers

Adam Griffith is an IT best practice consultant and member of the ITIL portfolio development team at Axelos. Before 2021, he worked as a technical instructor for a global training organisation, specialising in the ITIL framework and helping professionals to embrace best practice. He used practical experience from his previous role as a CIO to emphasise the importance of good service management and was the top technical trainer in the US for all six of the years that he worked there. Adam is a Master trainer for ITIL 4, a keen proponent of the ITIL guiding principles in all aspects of life, and a frequent contributor to digital publications on the Axelos site.

Akshay Anand is a seasoned ITSM professional, with over 20 years of experience delivering projects and running service management teams. He was a Lead Architect & author for the ITIL 4 body of knowledge. He currently works as a Principal Solutions Engineer at Atlassian promoting modern best practice using Jira Service Management.

Dr. Ansgar Koene is Global AI Ethics and Regulatory Leader at EY (Ernst & Young) where he leads the AI related public policy team and contributes to the work on AI governance.

James Finister is an established thought leader in Corporate Governance of IT, the ethics of AI, outsourcing and IT service management. His career has embraced a range of vertical sectors and multiple geographies, underpinned by asking the question, “Is there a better way?” He is also a long-term contributor to industry best practice, including both ISO standards and ITIL.

Roman Zhuravlev has been working in ITSM since 2002 as a practitioner, consultant, trainer and author. After joining Axelos in 2016, Roman works on continual development of ITIL. He is an ITIL 4 architect, co-author, and reviewer.

Sajeesh Sahadevan leads community and thought leadership for Atomicwork. He worked in technical support for Microsoft Windows customers before moving to the business side. He has previously led product marketing for Freshservice. In his current role, Sajeesh works with IT leaders to help the larger community with the resources and insights they need to excel at their jobs.

Stephen Mann is Principal Analyst and Content Director at the ITSM-focused industry analyst firm Also an independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals. Stephen previously held positions in IT research and analysis (at IT industry analyst firms Ovum and Forrester and the UK Post Office), IT service management consultancy, enterprise IT service desk and IT service management, IT asset management, innovation and creativity facilitation, project management, finance consultancy, internal audit, and product marketing for a SaaS IT service management technology vendor.

Vijay Rayapati is a second-time entrepreneur and the CEO of Atomicwork. His previous startup, Minjar, was acquired by Nutanix where he headed the Networking and Security business unit for over four years before deciding to get back to the 0-to-1 journey. He started Atomicwork with the aim of enabling IT leaders to go beyond ITSM and catalyse business growth.

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