Join our ITIL® 4 Practice Guide

A practical approach to implementing ITIL® 4

Get ready for the new MyAxelos webinar series ITIL4 Practice Guide Masterclasses, a deep dive into how to implement ITIL4 principles into your organisation, starting on 26 September. This series of webinars is designed specifically to help ITSM professionals get to grips with using the ITIL4 Practice Guides.

This isn't just any series - it's a direct line to the masterminds of ITIL4: Roman Zhuravlev, Adam Griffith, David Cannon, and Dmitry Isaychenko.

Experience firsthand their real-world insight, tailored tips, and game-changing strategies to elevate your ITIL 4 expertise. While the first episode is open to all enthusiasts, the subsequent episodes are exclusively accessible to MyAxelos members.

How can the ITIL® 4 Practice Guides help you in your everyday work?
  1. Streamlined Processes: The guides provide best practices to design, implement, and maintain efficient IT service management processes, ensuring that daily operations are smooth and aligned with business objectives.
  2. Enhanced Decision-Making: By offering clear frameworks and guidelines, ITIL 4 aids in informed decision-making, reducing risks and improving the effectiveness of IT investments.
  3. Continuous Improvement: The guides emphasise the importance of continual service improvement, providing tools and techniques to identify areas for enhancement, which leads to the ongoing optimisation of daily operations.
  4. Improved Collaboration: With defined roles, responsibilities, and processes, ITIL 4 promotes better collaboration among IT teams and with other business units, ensuring that IT services are more aligned with business needs and priorities.


Who is this course for?

Τhis webinar series is essential for ITSM professionals, whether you're an early adopter or a seasoned practitioner.

A Must-Attend Webinar, free for all!

Maximise the ITIL Practice Guides value

Join Roman and Adam on 26 September at 3pm UK time.
Dive into the essence of ITIL practice guides and unlock their full potential for your organisation.

Join for Free

ITIL 4 Practice Guides Masterclasses - What you will learn

Become a MyAxelos member and get access to all the webinars.
Dive deeper and learn from the architects.


Title Webinars   Date / Time  Duration  Speakers
How to self-assess service management capability
Learn how to assess and improve your service management capabilities through specific examples
 10 October

3 pm UK time
1 hour  Roman Zhuravlev
How to use the competency model Learn how to assess, plan, and assign service management roles in your organisation
 24 October

3 pm UK time
1 hour  Roman Zhuravlev and Dmitry Isaychenko
How to ensure practices’ success Learn how to ensure and evaluate the effectiveness of the management practices

7 November 

3 pm UK time
 1 hour  Adam Griffith and Roman Zhuravlev
 ITIL practices: Monitor, Support and Fulfill Learn how ITIL practices help monitor and support IT services, and fulfil user requests when incidents arise 28 November

3 pm UK time
1 hour  Adam Griffith
ITIL practices: Plan, Implement and Control Learn how ITIL practices can be used to plan, control, and implement changes in products and services
5 December

3pm UK time
1 hour  Roman Zhuravlev
ITIL practices: Collaborate, Assure and Improve
Learn how ITIL practices can be used to collaborate in service relationships, and to assure and improve the quality of the services
12 December

3 pm UK time
 1 hour  David Cannon
How to integrate practices into value streams

Learn how to integrate ITIL practices into value streams and achieve the new level of organizational maturity and effectiveness

19 December

3 pm UK time
1 hour  Roman Zhuravlev and Adam Griffith

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  • Roman Zhuravlev

    Has been working in ITSM since 2002 as a practitioner, consultant, trainer and author. After joining Axelos in 2016, Roman works on the continual development of ITIL. He is an ITIL 4 architect, co-author, and reviewer.

  • Adam Griffith

    Is an IT best practice consultant and member of the ITIL portfolio development team at Axelos. He is a Master trainer for ITIL 4, a keen proponent of the ITIL guiding principles in all aspects of life, and a frequent contributor to digital publications on the Axelos site.

  • Dmitry Isaychenko

    Dmitry is a senior product manager at PeopleCert responsible for the Accredited Tool Vendors (ATV) programme. IT consultant, solution architect, ITIL4 co-author, and trainer with over 25 years of experience in the IT industry. A co-author of the “Metrics-based Service Management” book.

  • David Cannon

    David is an experienced IT and business leader, and ITIL author. He is a recipient of the itSMF Lifetime Achievement Award and acknowledged as one of HDI’s top 25 thought leaders.