The State of AI in IT 2025 Report
Insights on global AI adoption
Created by Atomicwork, ITSM.tools and PeopleCert, the ‘State of AI in IT 2025’ report includes insights from over 1000 respondents, 300+ IT professionals and 700 end-users and offers a glimpse into the current state of AI in ITSM.
Dive into the much-anticipated ‘State of AI in IT 2025’ survey results to check how your level of AI adoption measures against that of other organizations in your industry, understand the true value of embracing AI and uncover what lies ahead in this fascinating field.
Make the best of these insights to welcome 2025 with a powerful strategy for optimizing your organization’s IT operations!
Note from the author:
“This report is a great snapshot of where IT organizations are with the adoption of AI at the end of 2024 and heading into 2025.”
- Stephen Mann, Principal Analyst and Content Director, ITSM.tools
“The AI movement has given IT leaders a chance to make a meaningful business impact, and this report aims to help them make informed technology decisions in 2025.”
- Sajeesh Sahadevan, Brand and Thought Leadership, Atomicwork Inc
Atomicwork is an agentic service management solution that empowers IT teams to automate employee support, IT service management, and enterprise workflows. They leverage AI to help businesses operate faster and scale more efficiently.
ITSM.tools is an ITSM-focused website and service offering independent industry analysis, advisory, content, and consultancy. Content ranges from ITSM tool reviews, blogs, and industry news, to ITSM and ITIL tips and best practices.
came from organizations that allocated 10% or more of their budget on AI initiatives
trust AI more than they did a year ago
consider cost reduction to be the biggest benefit in AI implementation
feel that ethical AI is the most important factor to consider while implementing AI
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