Note from the author:
“This report is a great snapshot of where IT organizations are with the adoption of AI at the end of 2024 and heading into 2025.”
- Stephen Mann, Principal Analyst and Content Director, ITSM.tools
“The AI movement has given IT leaders a chance to make a meaningful business impact, and this report aims to help them make informed technology decisions in 2025.”
- Sajeesh Sahadevan, Brand and Thought Leadership, Atomicwork Inc
Atomicwork is an agentic service management solution that empowers IT teams to automate employee support, IT service management, and enterprise workflows. They leverage AI to help businesses operate faster and scale more efficiently.
ITSM.tools is an ITSM-focused website and service offering independent industry analysis, advisory, content, and consultancy. Content ranges from ITSM tool reviews, blogs, and industry news, to ITSM and ITIL tips and best practices.
came from organizations that allocated 10% or more of their budget on AI initiatives
trust AI more than they did a year ago
consider cost reduction to be the biggest benefit in AI implementation
feel that ethical AI is the most important factor to consider while implementing AI
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