Professionals Organizations Partners
Mastering ITSM AI Solutions

Smarter, faster, and fully optimized.

Step into the future of IT with our new Masterclass series.

Join our brand-new series, which we're co-hosting with our Accredited Tool Vendors (ATVs), to discover how AI is transforming the future of IT operations. We'll cover best practices, showcase real-world implementations, and explore emerging AI-powered solutions. The first webinar is free for all!


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Earn 4 CPDs & a Digital Badge upon completion
Available to PeopleCert Plus Members only
Masterclass led by top industry experts
Who are these webinars for?
IT Leaders
CIOs
ITSM professionals
Enterprise Architects
Ops Teams
Tech enthusiasts
Why it's a can’t-miss
This practical, thought-provoking series aims to:
  • Offer insight into how AI is used in production through case studies with leading ATVs
  • Unpack AI architecture strategies for IT operations, workflow automation, and cost optimization
  • Help you translate the latest industry trends into actionable steps
  • Share exclusive insights from the State of AI in IT 2025 report
Meet our participants
Atlassian integrates AI across its collaborative platforms like Jira and Confluence to enhance productivity, incident management, and software development. Through features like Atlassian Intelligence and multi-agent Rovo workflows, the company enables smarter automation, contextual assistance, and faster decision-making across IT operations. atlassian.com
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InvGate's Service Management platform incorporates AI capabilities to enhance IT operations. Features include AI-driven insights, automation, and intuitive workflows aimed at improving efficiency and service delivery. Invgate
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ManageEngine, the enterprise IT management division of Zoho Corporation, offers a comprehensive suite of IT solutions. Their AI-driven unified service management platform is designed to enhance IT operations, security, and service delivery. manageengine.com
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OMNINET's OMNITRACKER platform combines automation with artificial intelligence to enable hyperautomation of business processes. This integration facilitates more efficient and customized enterprise process management solutions. Omninet
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OpenText's Service Management Automation X (SMAX) utilizes built-in AI and analytics to automate IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). This integration aims to streamline workflows and provide actionable insights for organizations. OpenText
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Atomicwork offers an agentic service management platform designed to modernize ITSM and enterprise workflows. Their platform integrates AI to boost enterprise productivity and drive business growth. Atomicwork
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ITSM.tools is a widely respected resource hub for IT service management professionals, providing industry analysis, best practices, and thought leadership. Their involvement in the State of AI in IT 2025 report reflects their role as an independent voice shaping the conversation around AI in IT. ITSM.tools
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Matrix42 provides a unified platform for digital workspace management, encompassing endpoint management, software distribution, and patching. Their solutions aim to enhance productivity and security across devices, applications, and data. Matrix42
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SysAid offers an IT service management platform with built-in automation capabilities. Their system allows for automatic categorization, prioritization, and assignment of tickets, aiming to optimize task management and reduce mean time to resolution (MTTR). SysAid
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