Join us for a special behind-the-scenes view of the exclusive content available to PeopleCert Plus members. Discover how ITIL (Version 5) supports effective IT governance, based on insights drawn from our recent white paper ‘AI Governance’.
AI ethicist and ITIL expert, James Finister, will explain how AI has been embedded into the new ITIL, why AI governance is vital, and the risks of uncontrolled AI rollouts. He will also showcase how AI affects and supports ITIL implementation.
You will gain insight into the latest ITIL guidance for AI governance in our VUCA world while getting a taste of the unique insights available to Plus members. Don’t miss this opportunity to learn more about this fascinating topic!
What We Will Explore
What “AI-native” means within ITIL (Version 5)
How AI can enhance ITIL practices and service management
Risks linked to uncontrolled AI adoption
Using ITIL as a foundation for structured AI governance
James is an established ITSM and AI thought leader, with a track record of transforming service delivery in top global companies. He has worked on the development of ITIL since its earliest days and has an intimate understanding of the framework. James built his first neural network in the early 80’s and is now an ISO-recognized National Expert.
